• Through the Ombudsman’s Mailbox, which you will find on this page.
• By email: sindica@udg.edu
• Presenting an application via the electronic register of the University: https://seu.udg.edu/serveis-de-la-seu/registre-electronic
• By phone: 972418082
• Coming to the office personally, preferably with an appointment
• By post: Pujada dels Alemanys, 16 1r pis – 17004 Girona
• By any other channel provided for in Article 38.4 of Law 39/2015, on the common administrative procedure of public administrations.

   

Recommendation on the use of communication channels

In order to guarantee safe use in accordance with the established guarantees, the recommendation is to prioritise the use of the secure participation channel provided by the Ombudsman’s Office before sending an email.The measure helps preserve the confidentiality, traceability and protection of data treated in the institutional sphere.

• Contact details.We remind you that the university ombudsman’s office treats the data you provide confidentially.
• Description of the reasons for the complaint.
• Documentation related with the reason for the complaint that can help others to understand and appraise the situation described.

• Those that have not explored all the administrative means contemplated by the University.
• Complaints with a legal ruling pending.

The recommendations do not have executive power, but they bring a criterion or orientation which the ombudsperson's office considers as matching the principles or the values or rights applicable rights to the cases in question.The addressee can accept the recommendations and considerations that the ombudsman sends to them or not, according to their criteria and sense of institutional responsibility.

Yes, the ombudsperson’s office cannot formally admit complaints that have not explored all the administrative means available, but can attend to all members of the community and give them information, advice and guidance.

All data given to the ombudsperson’s office relating to any case will be handled in the strictest confidentiality.If, for any reason, you believe that identifying yourself may be harmful, you can submit the complaint anonymously through the Secure participation channel mail box.