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Improvement plan

You will find the Polytechnic School’s improvement plan below, continually update, with its goals in progress and those closed during the previous year.

Information about the plans of improvement in the UdG and its interpretation
  • 39Objectives in progress
  • 26Closed objectives last year
  • 92Actions in progress
  • 93Closed actions of the shown objectives

1. Training-programme quality

Person responsible:
Coordinator of the Master in Tourism Management and Planning
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10
Description:
Increasing the number of Accés students for students interested in Hotel Management
Diagnosis:
In course 2020-21 the new specialisation of Hotel Management has been opened and seminars have been carried out and online promotion
Appraisal:
In course 2020-21 the new specialisation of Hotel Management has been opened
ACC0001747
Opening new pathway in Hotel Management
Closed

Person responsible:
Coordinator of the Master in Cultural Tourism
Date of closing:
18-02-2021
Closing:
Satisfactory achievement
Degrees
MUTC
Description:
Giving the necessary knowledge for a better follow-up of the studies
Diagnosis:
Lack specific knowledge about tourism on the part of students who access of other disciplines. There is a much higher number of the foreseen initially one of students who do not have previous education in tourism.
Appraisal:
Materials have been provided to improve the lack of specific knowledge about tourism on the part of students who access of other disciplines.
ACC0001594
Incorporation of an optional ssignatura within the framework of the module of research methodology that approaches the main ones foundations of the tourism
Closed

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Date of closing:
02-03-2021
Closing:
Very satisfactory achievement
Degrees
GTUR
Description:
COVID-19, in accordance with the instructions of the sanitary authorities, forced to the imperatives of the pandemic to preparing the teaching, spaces and forms of evaluation of the course 20/21 us.
Diagnosis:
Unlike the course 19/20 the adaptation of the course 20/21 in the context of the pandemic COVID-19 could be thought with time: programming the different stages of on-site, mixed and non on-site teaching with small groups that allowed the Faculty the assistance in conditions of security; adapting you fix them of the subjects and the systems of evaluation, with all the possible information in the different stages and also adapting physically the spaces of the Faculty (with tools that allowed the mixed teaching, as well as with the distances from security recommended by the sanitary authorities).
Appraisal:
The appraisal of the adaptation is considered positive everything and that unfortunately the evolution of the pandemic, and the instructions of the sanitary authorities, they made impossible to develop the model of mixed teaching that we had planned as ordinary.
ACC0002371
Adaptation of the teaching (stages on-site, mixed and non on-site)
Closed
ACC0002372
Adaptation of spaces
Closed
ACC0002373
Adaptation of the evaluation to the cards of the subjects
Closed

Person responsible:
Responsible for quality
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10
Description:
Modification by heart Direction Master and Planning of the Tourism
Diagnosis:
In the master different subjects were carried out and it was wanted to create different specialisations and modification was required by heart.
Appraisal:
The Modification was carried out by heart of the Direction Master and Planning of the Tourism during 2019.
ACC0001531
Modification of the memory incorporating the name of the specialisations
Closed

Person responsible:
Responsible for quality
Planned date:
01-10-2021
Achievement:
49%
Priority
Means
Degrees
MUDPT10, MUTC
Description:
Facilitating information to the students who want to pre-register and registering itself in the master about the process that they have to follow and the calendar to carry out all the necessary actions
Diagnosis:
The students who do not come of the UdG have the same ones doubts and cleave the same questions to the coordinator of the master about the steps that have to be, especially because the public information does not feel in Castilian or English
Appraisal:
The students who have doubts about these processes receive of the coordinators the link of all this information (https://www.udg.edu/ca/estudia/Acces/Acces-a-masters). Is appraised positively given that no student had more doubts once the web page visited
ACC0001707
Improve of the public information about the process of pre-inscription and enrolment of the MDPT - 99%
ACC0001708
Improve of the public information about the process of pre-inscription and enrolment of the MTC - 99%
ACC0001709
Facilitating the administrative procedures and information to students who they want to make the second specialisation of the MTC - 0%
ACC0001710
Facilitating the administrative procedures and information to students who they want to make the second specialisation of the MDPT - 0%

Person responsible:
Responsible for quality
Planned date:
05-10-2021
Achievement:
50%
Priority
Means
Degrees
MUDPT10, MUTC
Description:
Increasing the number of students to the masters
Diagnosis:
Even though the masters have good figures of registered students, it is wanted to increase the number in order to cover the places that especiica the memory.
ACC0001711
Promoting pathways of the MDPT during the academic course for students of 4th of bachelor's degree of the UdG - 50%
ACC0001712
Promoting pathways of the MTCdurant the academic course for students of 4th of bachelor's degree of the UdG - 50%
ACC0001713
Promoting dual bachelor's degree and programmes of mobility (Erasmus, Prometheus, Sicue, etc) in the MTC - 50%
ACC0001715
Promoting dual bachelor's degree and programmes of mobility (Erasmus, Prometheus, Sicue, etc) in the MDPT - 50%

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Date of closing:
22-02-2021
Closing:
Satisfactory achievement
Degrees
GTUR
Description:
The declaration of the world pandemic of the COVID-19 and the posterior declaration of the state of alarm forced us to adapting the teaching, practicum, TFG and evaluation of all subjects, as well as the follow-up of the eventual incidences.
Diagnosis:
The adaptation of the teaching, of on-site in virtual ,es it carried out practically in an automatic way to declaration of state of alarm and the compulsory domiciliary confinement, in spite of not having (in a first moment) specific tools. In spite of the former the good predisposition of the teachers it facilitated the transition and it guaranteed the continuity of the teaching in the context of the new pandèmica normality. The pandemic if that it forced us to put off the practicum for the following academic course in the majority of the cases, the lack of available offers attended to in the tourist market, and to allow to the students to modify extraordinarily its enrolment to process alternative optional subjects. The evaluation of the subjects in general, and of the TFG in singular, was made with means telematic.
Appraisal:
The global appraisal of the fast adaptation of the course 19/20 to the new context of the pandemic of the COVID-19 is considered very positive in spite of the initial difficulties and thank you to a large extent to the good predisposition of our teachers and students to the difficulties typical of the moment.
ACC0002366
Adapting all the subject to the non on-site teaching
Closed
ACC0002367
Follow-up of the produced incidences
Closed
ACC0002368
Adaptation of the Practicum
Closed
ACC0002369
Adaptation of the TFG
Closed
ACC0002370
Adaptation of the evaluation
Closed

Person responsible:
Responsible for quality
Date of closing:
18-02-2021
Closing:
Satisfactory achievement
Degrees
MUDPT10, MUTC
Description:
Getting the process of welcome to be improved towards the foreign students
Diagnosis:
During the former courses the number of foreign students of the UdG keeps on growing and all face problems related to to the search of flats or rooms, of taking out the visa, and of understanding Catalan
Appraisal:
Is appraised positively that the team of government of the UdG has approved a plan of welcome to the foreign students from course 21-22.
ACC0001716
Proposing the problems of the foreign students of the MTC to the vicerrectorat of International Relations of the UdG
Closed
ACC0001717
Proposing the problems of the foreign students of the MDPT to the vicerrectorat of International Relations of the UdG
Closed

Person responsible:
Responsible for quality
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10, MUTC
Description:
Helping the student to choose a subject of TFM that it can carry out in basis of the him preferences of his, the methodologies that he can apply and the time that it has at its disposal.
Diagnosis:
During the former courses the students were very late in choosing a subject of TFM and this was a severe problem especially for the students who had scholarship and should present the TFM in the call of June. A constant change of subjects during the course was sensed until reached the final subject, which waste of time means.
Appraisal:
During the course 2019/20 the students have evaluated positively the tutorials received by teachers during the three first months of the course, according to the information of the representatives of the students.
ACC0001718
Sessions of tutorials of TFM in the MTC
Closed
ACC0001719
Sessions of tutorials of TFM in the MDPT
Closed

Person responsible:
Coordinator of the Master in Tourism Management and Planning
Planned date:
15-06-2021
Achievement:
0%
Priority
Means
Degrees
MUDPT10
Description:
Creation of pathway of Direction and Management of Campings
Diagnosis:
Lately there has been an interest in the thematic incorporation of management in camping, especially in sustainable management of campings and also there has been you contact with the association of Campings of Girona to promote this subject matter.
ACC0001764
Incorporating a new itienerari into the Master in Tourism Management and Planning - 0%

Person responsible:
Coordinator of the Master in Cultural Tourism
Planned date:
15-10-2021
Achievement:
0%
Priority
Means
Degrees
MUTC
Description:
Giving more visibility to the pathway of the cultural heritage of the MTC with the connection with the module of the Cultural Heritage of the UNESCO-UNITWIN
Diagnosis:
Even though the pre-enrolment to the master demonstrates that there are an interest and knowledge of the very satisfactory study, few students coceixen the certificate of UNESCO that we offer and could be used like one advantage competitive in the market and to increase the number of interested students.
ACC0001762
Bringing up the modification of the pathway in cultural Heritage - 0%

Person responsible:
Vice-Rector for Teaching and Academic Planning
Planned date:
30-06-2021
Achievement:
10%
Priority
Ground
Degrees
All of them
Description:
The UdG will establish a single, cross-cutting gender competence, in accordance with the general framework for incorporating the gender perspective into Catalan AQU university teaching (2018). http://www.aqu.cat/doc/doc_19381922_1.pdf
Diagnosis:
How it features in the Accreditation Guide for Bachelor's- and Master’s Degrees
Appraisal:
There is a draft at the discussion stage
ACC0002189
Drafting the gender competence - 20%
UdG
ACC0002190
Approving gender competence - 0%
UdG

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Planned date:
15-06-2021
Achievement:
50%
Priority
Means
Degrees
GTUR
Description:
The modification focuses on two aspects that they affect in our Bachelor's Degree: the request of the agency of evaluation for the accreditation of detailing the levels of planning and the inclusion of mentions.
Diagnosis:
Both aspects have been introduced by the Academic Council, the Board of the Faculty and the UdG Teaching Commission into the memory that has already been approved. Its remission remains pending in the AQU and the high posterior one in the register.
Appraisal:
The memory follows its ordinary formality once approved in November 2020 by the Academic Council and the Board of the Faculty. It has to stand out that the declaration of the State of alarm, and the consequent suspension of administrative formalities, the last academic course prevented its approval in terms of normality.
ACC0002377
Writing up the memory of modification - 100%
ACC0002378
Academic Council Approval and Faculty Board (and affiliated centres) - 100%
ACC0002467
Approval of the memory of modification for the UdG - 0%
UdG
ACC0002468
Inscription of the memory of modification in the RUCT - 0%
UdG

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Date of closing:
02-03-2021
Closing:
Very satisfactory achievement
Degrees
GTUR
Description:
Incorporating the following optional subjects into the curriculum of the Tourism Bachelor's Degree: Management of Campings (3 ECTS) and Management of Apartments and Houses of Tourist Use (3 ECTS).
Diagnosis:
The two new optional subjects offer a specific education in two of the main modalities of tourist accommodation of our comarcas: the campings and the apartments and houses of tourist use. Treats itself like subject areas taught by professionals of the sector itself, what offers the students a very practical perspective of the same ones.
Appraisal:
Its incorporation and the link between this teaching and the tourist sector itself are appraised very positively, even though they will be necessary some academic courses to make a more exhaustive appraisal of the subjects.
ACC0002382
High subjects to be able to plan them course 20/21
Closed

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Date of closing:
02-03-2021
Closing:
Very satisfactory achievement
Degrees
GTUR
Description:
The subjects of the Practicum and of quantitative and qualitative Techniques applied to the tourism modify of course to facilitate the work insertion of our students and to guarantee that the students have a major knowledge of the tourist area.
Diagnosis:
The experience accumulated along the last years has been useful to us for ascertaining two dysfunctions of the current Curriculum. The first is in relation to the Practicum and the fact that it was taught in third made impossible that the students who wanted could incorporate into the company where they had developed the practicals, motive for which the work insertion is placed at quarter to be able to facilitate. The second for what makes quantitative and qualitative Technical ones applied to the tourism its modification is due to the will of guaranteeing that the students have a major knowledge of the tourist area.
Appraisal:
The changes are appraised positively, even though it will be necessary some academic courses to be able to prove it correctly.
ACC0002374
Change of the subject of Practicum of third to fourth
Closed
ACC0002375
Change of the subject of quantitative and qualitative Techniques applied to the tourism of first to second
Closed

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Planned date:
30-06-2021
Achievement:
57%
Priority
Means
Degrees
GTUR
Description:
The Bachelor's degree in Tourism has to improve its projection at state level and decentralise the profiles of its students. Students have to be attracted of out of the province of Girona, basically of Catalonia and of the Balearic Islands, to reinforce the idea about some studies of an extensive geographical scope and, consequently, to improve the admission mark
Diagnosis:
With this purpose a series of on-site and online actions of promotion have been planned. The actions want to improve the projection of the studies and also to arrive at students of other territories of outside of the province
Appraisal:
The actions of online promotion and also the ones of institutional nature have developed without problems, some of the on-site actions have however not been able to develop as a consequence of the pandemic of the Covid-19
ACC0002383
Making better actions of promotion online of the bachelor's degree studies in Tourism
Closed
ACC0002384
Exhibition about the studies of tourism in institutes of secondary education of outside of provincia Girona. - 0%
ACC0002385
Working the perception of the tourist sector with the Table from Girona of the Tourism to improve for the local population.
Closed
ACC0002386
First edition of the Tourism Job Forum
Closed
ACC0002387
Creation audiovisual materials to facilitate the information of the studies and the Faculty - 33%
ACC0002388
Creation of new canals in social networks - 33%
ACC0002389
Rethinking the Tourism Job Forum in a semi-on-site environment - 33%

Person responsible:
Dean
Date of closing:
19-02-2021
Closing:
Very satisfactory achievement
Degrees
MUTC, MUDPT10, GPRP, GTUR
Description:
Adapting the regulations of the UdG about TFG and TFM in the Faculty of Tourism
Diagnosis:
Need to adapt the TFG and TFM in the regulations of the UdG
Appraisal:
New elements have been added especially in the aspect of presentation of the work which we expect to see as they fit in in the next courses
ACC0002353
Writing of the new regulations of TFG of the FT
Closed
ACC0002354
Adaptation of the subject TFG- PiRP
Closed
ACC0002355
Adaptation of the subject TFG- Tourism
Closed
ACC0002356
Adaptation of the TFM – MDPT subject
Closed
ACC0002357
Adaptation of the TFM - MTC subject
Closed

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Date of closing:
23-02-2021
Closing:
Satisfactory achievement
Degrees
GTUR
Description:
Promoting the studies of GT through the direct contact in the classrooms of class in the programme STUDIA.
Diagnosis:
Him detecata the need to promote the studies of the bachelor's degree in tourism
Appraisal:
He has redifinit this objective and he has adapted in the tutorial Action Plan of the Faculty of Tourism
ACC0002394
Broadening the number of institutes that are part of the programme STUDIA
Closed

Person responsible:
Coordinator of the Bachelor's degree in Advertising and Public Relations
Date of closing:
17-03-2021
Closing:
Very satisfactory achievement
Degrees
GPRP
Description:
Incorporating the following optional subjects into the curriculum of the Bachelor's Degree of Advertising and Relations you Publish: Objects and environments 3D (3 credits ECTS), Workshop MindFulness (3 credits ECTS), Branded Content (3 credits CCTS), City Branding (3 credits ECTS) , Workshop of radio (3 credits ECTS)
Diagnosis:
From meetings with students and teaching staff observed the need to incorporate the subjects as optional.
Appraisal:
Some of these subjects have already offered themselves in course 2019-20. The students have received them favourably
ACC0002476
High to be able to plan course 19/20 for itself
Closed

Person responsible:
Responsible for quality
Achievement:
0%
Priority
Means
Degrees
GTUR
Diagnosis:
In the majoría of the cases there is a very scarce participation of the representatives to the academic councils. The representatives believe that its participation is not important in the academic councils, or they consider that the duties are basically the representation of the he sees of the students in punctual moments where there is a problem in the teaching or coordination. On the other hand, many times they do not loan attenció to the electrónics Post Office that they receive from the Faculty.
ACC0002764
Creation of a contract between Faculty and representatives of the students, where all the duties to the charge of the representative are clarified to achieve the credit of RA - 0%

Person responsible:
Responsible for quality
Date of closing:
23-09-2021
Closing:
Very satisfactory achievement
Degrees
GPRP
Description:
Incorporating the following optional subjects into the curriculum of the Bachelor's Degree of Advertising and Relations you Publish: Objects and environments 3D (3 credits ECTS) Workshop MindFulness (3 credits ECTS) Branded Content (3 credits CCTS) City Branding (3 credits ECTS) Workshop of radio (3 credits ECTS)
Appraisal:
Some of these subjects have already offered themselves in course 2019-20. The students have received them favourably
ACC0002767
High to be able to plan course 19/20 for itself
Closed

Person responsible:
Coordinator of the Bachelor's degree in Advertising and Public Relations
Planned date:
08-09-2020
Achievement:
100%
Priority
High
Degrees
GPRP
Description:
Incorporating the following optional subjects into the curriculum of the Bachelor's Degree of Advertising and Relations you Publish: Techniques of relation with the means (3 credits ECTS) Public Relations in non yielding organisations (3 credits ECTS) Groups of communication (3 credits ECTS)
Appraisal:
They have offered themselves in course 2020-21. The students have received them favourably
ACC0002783
High to be able to plan the course 20/21 for itself
Closed

2. Relevance of public information

Person responsible:
Coordinator of the Master in Tourism Management and Planning
Date of closing:
18-02-2021
Closing:
Satisfactory achievement
Degrees
MUDPT10
Description:
Redesigning the web page of the MDPT
Diagnosis:
A web page that is clearly multilingual be necessary and the current one of the UdG is not it. The page of the UdG is at present in Catalan and, even though there are translated or translatable elements, its navigation in English or in Castilian is deficit.
Appraisal:
From course 17-18 has been migrated the web page in the official server of the the UdG. At present the format is a standard of the UdG and is available in Catalan, Castilian and English.
ACC0001696
Implementing the new web.
Closed

Person responsible:
Vice-dean of the Faculty of Tourism
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10, MUTC, MUEMTM
Description:
This Plan of Communication has to allow to give the qeu to coneixer it makes itself within the framework of the 3 masters (including EMTM) to the tourist sector as well as for the catchment of new students (also the ones that come of another disciplines
Diagnosis:
The need to make promotion to attract new students and doner visualisation of the masters of the faculty was detected.
Appraisal:
The responsibles for comuniació of the Faculat de Turisme, together with the coordinations of master, have carried out different actions of communication, as national as international. The document of promotion is at present elaborated.
ACC0001698
Actions of communication for the MDPT
Closed
ACC0001699
Actions of communication for the MTC
Closed
ACC0001700
Actions of communication for the EMTM
Closed

Person responsible:
Responsible for quality
Planned date:
19-05-2022
Achievement:
75%
Priority
Means
Degrees
MUDPT10, MUTC
Description:
Achieving that the platform of design of the subjects and on the rebound the web of the UdG facilitates the information in multilingual or, at least, of form correct in the language of impartation.
Diagnosis:
Is detected that the cards of the subjects are unique for subjects and it is problematic for the subjects that they are taught in two languages.
Appraisal:
The redesign and the computer rescheduling of the applications of management of the teaching of the UdG have been proposed to the corresponding vice-president. It has been made reiteradament but the UdG has not made the redesign yet.
ACC0001701
Proposing the corresponding vice-president the redesign and the computer rescheduling of the applications of management of the teaching of the UdG. - 50%
ACC0001706
Proposing the corresponding vice-president the redesign and the computer rescheduling of the applications of management of the teaching of the UdG. - 100%

Person responsible:
Coordinator of the Master in Tourism Management and Planning
Planned date:
22-05-2022
Achievement:
0%
Priority
Means
Degrees
MUDPT10
Description:
Getting the information of the design of the subjects to facilitate the information in multilingual or, at least, of form correct in the language of impartation.
Diagnosis:
Is detected that the cards of the subjects are unique for subjects and it is problematic for the subjects that they are taught in two languages.
Appraisal:
The redesign and the computer rescheduling of the applications of management of the teaching of the UdG have been proposed to the corresponding vice-president.
ACC0001748
Proposing the corresponding vice-president the redesign and the computer rescheduling of the applications of management of the teaching of the UdG. - 0%

Person responsible:
Planning and Evaluation Office
Date of closing:
29-06-2021
Closing:
Average achievement
Degrees
All of them
Appraisal:
The new module displays the processes and its document, but not the indicators. It is followed with the OBJ0002064
ACC0002193
Defining the new structure
Closed
UdG
ACC0002194
Implementing new structure web
Closed
UdG

Person responsible:
Planning and Evaluation Office
Date of closing:
07-07-2021
Closing:
Very satisfactory achievement
Degrees
All of them
Diagnosis:
Some of the ones written up need to be updated and more data dynamically supplied (structure of the IQMS and improvement plan)
Appraisal:
All centres (integrated and affiliated) have the new structure and modules at their disposal to show the information dynamically. The centres response has been very favourable.
ACC0002721
Creating pages for the affiliated centres
Closed
UdG
ACC0002578
Developing the necessary modules for connecting dynamic information to Servicenow
Closed
UdG
ACC0002579
Creating a scale model with improved structure and contents
Closed
UdG
ACC0002580
Adapting the new proposal and implementing it in each integrated school that considers it appropriate
Closed
UdG
ACC0002585
Restructuring and redrafting the UdG's quality website
Closed
UdG

Person responsible:
Responsible for quality
Achievement:
80%
Priority
Ground
Degrees
GPRP, GTUR
Diagnosis:
is detected that the great majority of adjunct lecturers do not have updated the personal infromació in the web
ACC0002784
Asking personally of each teacher the necessary information and to fill it in in the page with the help of the Coordination of studies - 80%

3. Efficiency of the internal quality assurance system

Person responsible:
Vice-Rector for Quality and Transparency
Date of closing:
08-09-2021
Closing:
Very satisfactory achievement
Degrees
All of them
Diagnosis:
A review of the procedure for administering and analysing teaching surveys is required, as is a restatement of the questions that are made for suitably collecting students’ opinions and levels of satisfaction. Low participation.
Appraisal:
The "Guide for Administering Surveys to Students on Teaching Staff’s Educational Actions” was approved at the Quality Committee's session of 5/19. This document saw a change in the drafting of questions, divided up into two blocks: teacher and subject. Changes were made in the administering and statistical criteria established for considering significant results. The results will be published at the subject-teacher level. This document was approved by the Authorised Teaching and Students Committee and the Governing Council. This new model and procedure were administered during the first semester of the academic year 2020-2021. The survey process was implemented without any incident to note; we are waiting to carry out the corresponding dissemination of the surveys’ results. At the end of the academic year, the results reports were produced and the aggregated results published on the website.
ACC0002328
Pilot promotion campaign to encourage participation
Closed
UdG
ACC0001120
Revision and new draft of the teaching survey
Closed
UdG
ACC0001129
Revision of the teaching survey management procedure
Closed
UdG
ACC0001415
Adaptation of the computer application to the new model of teaching survey
Closed
UdG
ACC0001416
First edition of the new teaching-survey model
Closed
UdG

Person responsible:
Vice-Rector for Quality and Transparency
Planned date:
30-06-2022
Achievement:
64%
Priority
Means
Degrees
All of them
Diagnosis:
Lack of ad hoc surveys. No information is available on the degree-linked teaching-staff satisfaction
Appraisal:
No progress was made in this objective during the academic year 2018-19 A first draft of survey was presented to the Quality Committee, at its session 6/20, of 9 October
ACC0001131
Active participation in the execution of surveys by AQU Catalonia who designs these surveys
Closed
UdG
ACC0001417
Writing of the new survey to the teaching staff and of its procedure of administration
Closed
UdG
ACC0001132
Administering surveys to teaching staff - 25%
UdG

Person responsible:
Planning and Evaluation Office
Planned date:
31-07-2023
Achievement:
0%
Priority
Means
Degrees
All of them
Diagnosis:
There is not a system for collecting students’ opinions with material resources and educational facilities
Appraisal:
No progress was made in this objective during the academic year 2019-20.
ACC0001133
Establishing a system for collecting information on students’ satisfaction with the material resources and the facilities - 0%
UdG
ACC0001134
Administering surveys - 0%
UdG

Person responsible:
Planning and Evaluation Office
Planned date:
01-12-2021
Achievement:
61%
Priority
Ground
Degrees
All of them
Diagnosis:
A result of the reconsideration made by AQU on centralising the responsibility of the continuous improvement of degrees at centre level and of the recommendations of accreditation reports on the need to adapt and implement the IQMS at centre level
Appraisal:
We have made progress in designing IQMS processes. The foreseen date is postponed some months
ACC0001272
Approval of the University of Girona’s new Quality Management Systems Manual
Closed
UdG
ACC0001395
Approval P0101 Continuous improvement
Closed
UdG
ACC0001628
Approval P0102 System Review
Closed
UdG
ACC0001433
Approval P0103 Management of incidents, suggestions and claims - 25%
UdG
ACC0001434
Approval P0201 Design and verification of degrees
Closed
UdG
ACC0001435
Approval P0202 Monitoring and improvement of degrees
Closed
UdG
ACC0001436
Approval P0203 Amendments to degrees
Closed
UdG
ACC0001437
Approval P0204 Accreditation of degrees
Closed
UdG
ACC0001438
Approval P0205 Elimination of degrees - 75%
UdG
ACC0001439
Approval P0301 Drafting and approval of course plans - 75%
UdG
ACC0001440
Approval P0302 Design of subjects - 75%
UdG
ACC0001442
Approval P0401 Promotion for future students
Closed
UdG
ACC0001443
P0402 Approval Students’ admission and enrolment - 50%
UdG
ACC0001444
Approval P0403 Master's-degree students’ admission
Closed
UdG
ACC0001446
Approval P0502 Career guidance
Closed
UdG
ACC0001447
Approval P0601 Creation and advertising of mobility places - 50%
UdG
ACC0001450
Approval P0602 Recruitment and welcoming of teaching and research staff - 10%
UdG
ACC0001448
Approval P0603 Organisation of UdG students’ exit flows - 20%
UdG
ACC0001449
Approval P0701 Recruitment and welcoming of teaching and research staff - 10%
UdG
ACC0001396
Approval P0703 Teaching- and research-staff training
Closed
UdG
ACC0001451
Approval P0704 Assessment of teaching and research staff
Closed
UdG
ACC0001452
Approval P0705 Training of administrative and service staff
Closed
UdG
ACC0001453
Approval P0801 Improvement of facilities and infrastructures - 10%
UdG
ACC0001581
Approval P0802 Recruitment and monitoring of services to students
Closed
UdG
ACC0001454
Approval P0901 Teaching surveys - 80%
UdG
ACC0001456
Approval P0902 Surveys on graduates
Closed
UdG
ACC0001457
Approval P0903 Job-placement surveys
Closed
UdG
ACC0001455
Approval P0904 Surveys on teaching staff - 10%
UdG
ACC0001458
Approval P0905 Publication of indicators for degrees and rànkings
Closed
UdG
ACC0001459
Approval P1001 Publication of information on the website - 10%
UdG
ACC0001460
Approval P1002 Corporate communication
Closed
UdG

Person responsible:
Planning and Evaluation Office
Date of closing:
15-07-2021
Closing:
Very satisfactory achievement
Degrees
All of them
Appraisal:
The migration is regarded as successfully achieved. The new tool considerably facilitates the improvement plans’ management.
ACC0001139
Holding regular meetings with the centres’ quality managers
Closed
UdG
ACC0001140
Finding a friendlier and more comfortable tool for managing improvement plans
Closed
UdG
ACC0001432
Migrating the plan of improvement of the FT
Closed
UdG

Person responsible:
Responsible for quality
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10, MUTC
Description:
The process for the administration of the survey to the recent holders of a bachelor's degree has incorporated into the SGIQ of the University. The survey Catalonia is administered annually in coordination with AQU who, later, it sends the data collected at University. These data are available for the centres
Diagnosis:
SGIQManca of sufficient knowledge of the opinion of the degree holders universitaris with respect to the received education and its step for the University
Appraisal:
Only an edition of the survey of opinion of the degree holders has been carried out
ACC0001702
Incorporation of the survey for the MDPT like a new process of the SGIQ
Closed
ACC0001703
Incorporation of the survey for the MTC like a new process of the SGIQ
Closed

Person responsible:
Responsible for quality
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10, MUTC
Description:
Improving the coordination of the actions, strategies and decisions that are carried out between the 5 studies of the Faculty of Tourism.
Diagnosis:
There are some external situations and/or you intern all the studies of the Faculty from the Faculty that they affect but each study sometimes acted in a separate way without being able to coordinate in the best possible way the actions of all the implied studies.
Appraisal:
The centralisation of the information to a person responsible for controlling the quality of the studies, since many actions are made in a joint way and he reduces itself the dedicated time, is appraised positively.
ACC0001720
Assignment of the Vice-dean of Quality
Closed

Person responsible:
Responsible for quality
Date of closing:
02-03-2021
Closing:
Satisfactory achievement
Degrees
GTUR, MUDPT10, MUTC
Description:
Transforming the plans of improvement
Diagnosis:
There is a complication on entering the plans of improvement from different applications
Appraisal:
The UdG has adopted the computer tool ServiceNow, this tool substitutes the former ones that it has entailed that the plans of improvement are reinterpreted among different models
ACC0001626
Redefining and to parametritzar the IAI / 16 / 9G, 10G, 12G
Closed
ACC0001697
Entering the former plans (IAI) of the MUTC and redefining the objectives and the actions at the same time according to the formed new one
Closed
ACC0001530
Entering the former plans (IAI) from the bachelor's degrees and redefining the objectives and the actions at the same time according to the formed new one
Closed
ACC0002352
Entering the former plans (IAI) of the MDPT and redefining the objectives and the actions at the same time according to the formed new one
Closed

Person responsible:
Planning and Evaluation Office
Planned date:
31-01-2022
Achievement:
43%
Priority
Means
Degrees
All of them
Description:
Incorporating a reduced annual survey to the degree holders of master to know its satisfaction and insertion into the process P0903
Diagnosis:
The survey of insertion of AQU Catalonia is only administered every 3 years and the index from answer is low.
ACC0002806
Update of the process P0903 you Poll of insertion of holders of a bachelor's degree - 80%
UdG
ACC0002807
Implementation of the survey - 50%
UdG
ACC0002808
Data processing and shapeless elaboration - 0%
UdG

4. Adaptation of teaching staff to the training programme

Person responsible:
Responsible for quality
Planned date:
09-10-2022
Achievement:
50%
Priority
Ground
Degrees
MUDPT10, MUTC
Description:
Educational education of the teaching staff through courses of the ICE for the improvement of the communication through the Moodle and the use of more tools of online teaching.
Diagnosis:
For some teachers, especially the associates, the use of the moodle is complicated and therefore using other alternative tools that they know the same ones as well as the students. This means that the information that the resulting ones (educational material, publication of notes) receive does not come out from the same source. On the other hand, the use of online tools to improve the teaching is every course more necessary to innovate.
Appraisal:
The teaching that teachers make who follow courses of teaching, or of the ICE or other sources is appraised positively.
ACC0001721
Increasing the participation in courses of teaching for the teachers of the MTC - 50%
ACC0001723
Increasing the participation in courses of teaching for the teachers of the MDPT - 50%

Person responsible:
Responsible for quality
Planned date:
04-10-2021
Achievement:
20%
Priority
Means
Degrees
MUDPT10, MUTC
Description:
Improve the master, and the moodle of the incorporation of the new teaching staff (adjunct lecturers or new teachers of been time) of the master in the study, offering information on the Faculty
Diagnosis:
The new teaching staff who incorporates for the first time into the UdG ignores how it works the University and the Faculty, and the total structure of the study of the master. This provokes that it works in a slower way and isolated for ignorance of how the institution works.
ACC0001722
Support of Welcome to the new teachers of the MDPT - 20%
ACC0001724
Support of Welcome to the new teachers of the MTC - 20%

Person responsible:
Dean
Planned date:
15-06-2021
Achievement:
66%
Priority
Means
Degrees
GTUR, GPRP
Description:
Proposing specific actions in the ICE of education of teachers
Diagnosis:
There is the need to foster the education of teachers in obstacles of courses of the Institute of Education Sciences (ICE)
Appraisal:
It is foreseen to develop it during the following courses
ACC0002358
Specific courses about teaching in English - 0%
ACC0002359
Specific course in the ICE about Moodle especially attention to the management of groups and to the evaluation
Closed
ACC0002360
Course specific to basic introduction for adjunct lecturers (professionals of new incorporation).
Closed

Person responsible:
Responsible for quality
Achievement:
82%
Priority
High
Degrees
GPRP, GTUR
Diagnosis:
Until course 2015/16, there was only 47.8% of doctors teachers during the first course that impartian almost 50% of the educational credits. Precisely, there were 9 teachers not doctors. 1. The Faculty had doctors teachers at been time that they had a very high load of management and they made less educational credits. 2. Objective of the Faculty of positioning the teachers in time fulfiled in the last courses where more specialised subjects are taught. 3. There was a high number of teachers not doctors that impartian - in some cases - few credits, and in this way the doctors percentages of teachers in the first eran course lower.
ACC0002765
Susbtituir 2 teachers not doctors with 2 doctors
Closed
ACC0002766
Increasing the educational load of doctors during the first course and to pass the educational load of teachers not doctors in following courses - 65%

Person responsible:
Responsible for quality
Achievement:
90%
Priority
Means
Degrees
GTUR
Description:
Connecting the subject matter of subjects where there are teachers of different departments.
ACC0002776
Meetings among teachers of different departments that share subject and coordination of studies - 90%

Person responsible:
Responsible for quality
Achievement:
66%
Priority
Means
Degrees
GTUR
Description:
Improving the level of English of the teachers of the bachelor's degree that classes teach in English
ACC0002777
Continuing the diffusion of information on the classes of languages that offer themselves from the SLM - 100%
ACC0002778
Substituting the teachers who at present do not have an oral level of tall English with others that have it or passing the Catalan the subject
Closed
ACC0002779
Organising classes as a Facultat in English for the oral practical of the language - 0%

Person responsible:
Responsible for quality
Achievement:
66%
Priority
Ground
Degrees
GTUR
Description:
Increasing significament the number of students who reply some more significant results to the surveys of appraisal of the teaching to have
ACC0002780
Explaining the importance of this voluntary participation of the student
Closed
ACC0002781
Asking the teachers that they motivate its students more for taking part in the surveys
Closed
ACC0002782
Realisation of groups focuses at the end of course with students to specify new problems/needs that are not represetats in the questions of the survey - 0%

5. Efficiency of the support systems for learning

Person responsible:
Responsible for quality
Planned date:
15-09-2021
Achievement:
0%
Priority
Means
Degrees
MUDPT10, MUTC
Description:
Improve of knowledge of the satisfaction of the students about the system of support, once that they have finished the master
Diagnosis:
The current survey that carries out the UdG tea a very low participation of the degree holders and therefore the value of this survey is not high. We consider that the problem can be, that it is detached from the study, the moment that the survey is sent when the students have a separation with the master.
ACC0001725
Development and results of a survey of satisfaction of the system of support, MTC. - 0%
ACC0001726
Development and results of a survey of satisfaction of the system of support, MDPT. - 0%

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Planned date:
30-06-2021
Achievement:
0%
Priority
Means
Degrees
GTUR
Description:
The tutorial action plan collects the planning of the tutorial action from the objectives, the contents, the sequencing of the activities and the evaluation
Diagnosis:
The will of the document is the academic and professional orientation of each one of the students and specify the tutorial action as function of the teacher for the individual accompaniment and collective of the students
Appraisal:
In this moments it finds in phase of writing
ACC0002391
Writing of the tutorial action plan, where timetables and conditions of the tutorials are specified. - 40%

Person responsible:
Coordinator of the Bachelor's degree in Advertising and Public Relations
Planned date:
30-06-2021
Achievement:
0%
Priority
Means
Degrees
GPRP
Description:
The tutorial action plan collects the planning of the tutorial action from the objectives, the contents, the sequencing of the activities and the evaluation
Diagnosis:
The will of the document is the academic and professional orientation of each one of the students and specify the tutorial action as function of the teacher for the individual accompaniment and collective of the students
Appraisal:
In this moments it finds in phase of writing
ACC0002785
Writing of the tutorial action plan, where timetables and conditions of the tutorials - 0% are specified

6. Quality of the training programmes’ results

Person responsible:
Coordinator of the Master in Cultural Tourism
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10, MUTC
Description:
Carrying out the follow-up and analysis of the rate of abandonment with both degrees, in order to know the causes and establish the corresponding actions of improvement.
Diagnosis:
Has detected itself the need to analyse the rate of abandonment given the existing data.
Appraisal:
Classes specific to follow-up of the TFM, which was where there was more abandonment, have been programmed.
ACC0001704
Follow-up and analysis of the rate of abandonment of the MDPT
Closed
ACC0001705
Follow-up and analysis of the rate of abandonment of the MTC
Closed

Person responsible:
Responsible for quality
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10, MUTC
Description:
Improving the information of the structure and conditions of each subject, the minimum requirements of its evaluation, to publish information about tutorials and information of dates of the publication of notes.
Diagnosis:
The information of how the tutorials being organised and as it can communicate with the teacher his not in general being public, and on the other hand each teacher publishing the notes of its subject according to its availability. This created a certain uncertainty to the students who did not know when they would have the notes and how they could contact the teacher. The UdG modified the structure of the cards and the coordinators of the studies can ask of the teaching staff that they publish homogènea information of each section.
Appraisal:
Is appraised positively that all subjects at present explain all the sections of its card with the same structure and the system of evaluation, the communication with the teaching staff, and the maximum dates to publish notes remains detailed.
ACC0001727
Coordinating the information in the section of tutorials and communication in the card of the subjects of the MTC
Closed
ACC0001728
Coordinating the information in the section of tutorials and communication in the card of the subjects of the MDPT
Closed
ACC0001729
Calendar of notes publication MTC
Closed
ACC0001730
Calendar of notes publication MDPT
Closed

Person responsible:
Responsible for quality
Date of closing:
18-02-2021
Closing:
Satisfactory achievement
Degrees
MUDPT10, MUTC
Description:
Coneixer in depth the satisfaction of the students about the collaboration that they had with the teachers/directors of its TFM
Diagnosis:
Sometimes the students complain about its collaboration with its tutor and it is important to know with which teachers he passes this problem and if it is punctual or it is repeated
Appraisal:
Is appraised positively to know the result of satisfaction of the tutorials of TFM, given the importance of this academic activity
ACC0001731
Survey of satisfaction of the tutors of TFM of the MTC
Closed
ACC0001732
Survey of satisfaction of the tutors of TFM of the MDPT
Closed

Person responsible:
Responsible for quality
Planned date:
15-04-2022
Achievement:
0%
Priority
High
Degrees
MUDPT10, MUTC
Description:
Improving satisfaction with the education of the external practicals
Diagnosis:
In the results of the surveys of satisfaction of the degree holders about the master, although few have answered, the practical education receives an evaluation of 6/10 approximately.
ACC0001735
Internship Day in the MTC - 0%
ACC0001736
Internship Day in the MDPT - 0%

Person responsible:
Responsible for quality
Planned date:
10-04-2022
Achievement:
16%
Priority
Ground
Degrees
MUDPT10, MUTC
Description:
Improving information about global satisfaction of the master: Knowledge of the strong and feeble points of the master and all activities that organise the teachers and the coordination.
Diagnosis:
In general, the low participation of the students in the surveys of the Faculty and of the UdG can be observed, mentres that is necessary more detailed information that cannot be generated of the current surveys.
ACC0001733
Focus Groups (online or on-site) to the degree holders of the MTC - 0%
ACC0001734
Focus Groups (online or on-site) to the degree holders of the MDPT - 0%
ACC0001737
Measuring the satisfaction of the external practicals of the MTC - 0%
ACC0001738
Measuring the satisfaction of the external practicals of the MDPT - 0%
ACC0001739
Broadening the offer and diversity of external practicals of the MTC - 50%
ACC0001740
Broadening the offer and diversity of external practicals of the MDPT - 50%

Person responsible:
Responsible for quality
Planned date:
15-03-2022
Achievement:
50%
Priority
Ground
Degrees
MUDPT10, MUTC
Description:
Detached of three years of having finished the master's degree studies, a brief survey on the relation of the master and its work insertion will be sent by WhatsApp and/or email
Diagnosis:
There is a low participation of the degree holders in the survey of insertion of AQU Catalonia
Appraisal:
The fast answer of one is appraised positively I number of students high through the WhatsApp and is considered that between they have to make to be more than a tool (email) for contacting the students of last courses.
ACC0001741
Survey of work insertion of the titulas of the MTC - 100%
ACC0001742
Survey of work insertion of the titulas of the MDPT - 100%
ACC0001743
Gathering information from the Linkedin about the work insertion of the degree holders of the MTC - 0%
ACC0001744
Gathering information from the Linkedin about the work insertion of the degree holders of the MDPT - 0%

Person responsible:
Responsible for quality
Planned date:
15-03-2022
Achievement:
25%
Priority
Means
Degrees
MUDPT10, MUTC
Description:
Maintenance of professional/academic relation with the degree holders to be able to create stronger bonds with them and cabbage·loborar together in projects related with the master
Diagnosis:
A separation with the master is observed a knock that the students finish the study and detached it is very complicated to get itself in touch with them
ACC0001745
Inviting degree holders of the MTC in webinars, seminars - 25%, lectures
ACC0001746
Inviting degree holders of the MDPT in webinars, seminars - 25%, lectures

Person responsible:
Coordinator of the Master in Tourism Management and Planning
Date of closing:
18-02-2021
Closing:
Very satisfactory achievement
Degrees
MUDPT10
Description:
Improving the choice of the subject of TFM
Diagnosis:
Was detected that the students in former courses made variations of the subject matter of its TFM, since not him well defined teniem at the same time of to choose the initial subject.
Appraisal:
These sessions of tutortizació individualzada have been carried out and he has to detect that the choice of the subject is more concrete and more advanced of what anterioment made it
ACC0001749
Carrying out several individualised tutorials teacher-student in order to choose the subject and methodology of the TFM.
Closed

Person responsible:
Coordinator of the Master in Tourism Management and Planning
Planned date:
11-10-2021
Achievement:
25%
Priority
High
Degrees
MUDPT10
Description:
Reducing the rate of abandonment of the Master in Tourism Management and Planning
Diagnosis:
In the data course 18-19 he has to detect an increase of the rate of abandonment, after a gradual reduction during the former courses.
ACC0001750
Detection of the problem with personal interviews with students to identify the follow-up of the master. - 0%
ACC0001751
To the completion of the course to observe which students have pending subjects and to contact them. - 50%

Person responsible:
Responsible for quality
Planned date:
30-06-2021
Achievement:
62%
Priority
Means
Degrees
GTUR
Description:
Carrying out a wave of the study of work insertion in the Bachelor's Degree of Tourism
Diagnosis:
The need to have more information about the satisfaction and the work insertion of the holders of a bachelor's degree in Tourism are detected
Appraisal:
The survey has been carried out of of work insertion in the Bachelor's Degree of Tourism
ACC0002361
Revising the former survey to the degree holders
Closed
ACC0002362
During the next course to make a survey to the degree holders
Closed
ACC0002363
Preparing a survey and interviews appraising the work situation when finishing the bachelor's degree. - 50%
ACC0002364
Estandaritzar a report of the subject of external practicals that the work insertion visualises - 0%

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Planned date:
15-09-2021
Achievement:
16%
Priority
Means
Degrees
GTUR
Description:
Carrying out a report of satisfaction of the next promotion
Diagnosis:
Him deteca the need to start to have this information
ACC0002396
Proposing a quantitative survey for all the promotion - 50%
ACC0002397
Proposing some qualitative sessions of appraisal of the degree among the members of the first promotion - 0%
ACC0002398
Including in the appraisal of the TFG a brief survey of recurrent satisfaction - 0%

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Planned date:
15-02-2022
Achievement:
32%
Priority
Ground
Degrees
GTUR
Description:
Improving the preparation of the students for the realisation of the TFG
Diagnosis:
Lacks continue being detected in the realisation of works on the part of the students
ACC0002399
Creation of a document where the requirements of an academic work and its diffusion are specified to the students since the first course - 40%
ACC0002400
Follow-up of the level of qualification of the works of the students during the 4 courses - 25%

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Planned date:
15-09-2021
Achievement:
10%
Priority
Ground
Degrees
GTUR
ACC0002401
Creation of coordinating mechanisms of the systems of evaluation of the subjects of the first course - 10%

Person responsible:
Coordinator of the Bachelor's degree in Tourism
Planned date:
10-11-2021
Achievement:
35%
Priority
Ground
Degrees
GTUR
Diagnosis:
Given that the companies of accommodations are those that bring more economic grants to the students, it is difficult to revert this trend. A sample of the that him this making the Tourism Job Forum (editions 2019 and 2020)
ACC0002403
Encouraging the students to look for places of works that interest them - 30%
ACC0002404
Inviting representatives of new companies for showing its objectives and encouraging the demand - 40%

Person responsible:
Responsible for quality
Achievement:
0%
Priority
Ground
Degrees
GPRP
Description:
Given that next course a first complete promotion of this new bachelor's degree finishes, to carry out a report of satisfaction about the first promotion of the GPRP
ACC0002768
Proposing a quantitative survey for all the promotion - 50%
ACC0002769
Proposing some qualitative sessions of appraisal of the degree among the members of the first promotion - 0%
ACC0002770
Including in the appraisal of the TFG a brief survey of recurrent satisfaction - 0%

Person responsible:
Coordinator of the Bachelor's degree in Advertising and Public Relations
Planned date:
30-06-2021
Achievement:
0%
Priority
Means
Degrees
GPRP
Description:
Carrying out a wave of the study of work insertion in the Bachelor's Degree of Advertising and Public Relations
Diagnosis:
The need to have more information about the satisfaction and the work insertion of the holders of a bachelor's degree is detected
ACC0002771
Revising the former survey to the degree holders - 50%
ACC0002772
During the next course to make a survey to the degree holders - 0%
ACC0002773
Given that next course a first complete promotion of the new bachelor's degree finishes, to prepare a quantitative survey and some sessions with qualitative surveys valoran - 0%
ACC0002774
Estandaritzar a report of the subject of external practicals that the work insertion visualises - 0%

Person responsible:
Coordinator of the Bachelor's degree in Advertising and Public Relations
Planned date:
15-02-2022
Achievement:
0%
Priority
Means
Degrees
GPRP
Description:
Improving the preparation of the students for the realisation of the TFG
Diagnosis:
Lacks continue being detected in the realisation of works on the part of the students
ACC0002775
Creation of a document where the requirements of an academic work are specified - 0%

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