University of Girona > User services > Have you forgotten your username or password?
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University of Girona

What do I have to do if I have forgotten my username or password?

If you have forgotten your user code or password, use one of these options:

  1. Restart your password identifying yourself using the Other authentication methods option. This option requires you to have one of the following digital-identification methods: IDCat, IDCat mòbil, recognised digital certificate, DNIe, Cl@ave, EIDAS (European citizens) or any other method of identification accepted by the Catalan Open Administration.
    Screenshot where how to use VALid is highlighted
     
  2. Use the user reminder-ERR:REF-NOT-FOUND- or password reminder-ERR:REF-NOT-FOUND-.
  3. Students can contact their academic secretary’s office if the self-service procedure (points 1 and 2) cannot be used.
  4. Administrative and service staff (PDI) and teaching and research staff (PTGAS) can contact their CSU unit if the self-service procedure (points 1 and 2) cannot be used.

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