1. Topic 1
GETTING
THERE
2.
·Transport and travel.
· Describing arrival
services.
a) Reading comprehension
b) Listening comprehension
c) Vocabulary: Moving-on folder, Exercises
3. · Dealing with the public:
- Welcoming,
- Greeting and
introducing.
a) Role play
b) Video
c) Reading comprehension
d) Listening comprehension
4. · Giving directions
(exterior).
a) street maps etc
b) Role play: asking for directions giving directions
5. · Case study: Improve a
service. a) Reading comprehension
b) Listening comprehension
c) Conversation / debate
6.
· Grammar:
- Past tense revision,
- Prepositions of place,
- Multi-word verbs.
a) Past tenses - mixed exercises
b) Preposition – practice folder
c) Fill in the gap exercise
7. Topic 2
ACCOMMODATION
8.
·Types of accommodation:
- Guest perception of
hotels,
- Facilities and services.
a) Reading comprehension
b) Listening comprehension
9.
· Hotel services:
- Physical structure,
- Management / staff
structure, a) Hotel plans:
-vocabulary
- giving directions (internal)
b) Reading comprehension
c) Role play
10.
· Grammar: Modal verbs:
- obligation /necessity,
- lack of obligation /
necessity,
- advice,
- prohibition,
- logical assumption.
a) Modal verb written exercises
b) Spoken contextual practice
11.
· Dealing with the public:
Front Office Department
- Registering new arrivals,
- Dealing with enquiries / complaints.
a) Vocabulary exercises
b) Video
c) Role play in situ
12. ·The modern hotel departmental /staff structure and services.
a) Listening comprehension
b) Reading comprehension
c) Staff structure diagram
13. ·Case study: How to deal with a guest complaint and respond to it appropriately.
a) Listening comprehension
b) Reading comprehension
c) Discussion
d) Role play
14. Topic 3
DESTINATIONS
15.
· Features and attractions.
· Weather conditions and
climate.
a) Vocabulary exercises
b) Reading comprehension
c) Listening comprehension
16.
· Recommending and promoting a destination.
· Statistics for economic
development.
· SWOT analysis in
preparation for promoting.
a) Reading comprehension
b) Vocabulary exercises
c) Role play: Asking for / offering professional advice
d) Presentation:
Promote a destination
17.
·Grammar:
- Modal verbs cont.,
- Definite / indefinite
articles.
a) Modal verb written / contextual
spoken practice
b) Articles- fill in the gaps exercise
18. Topic 4
RUNNING A HOTEL
19.
· Qualities & skills of a
good manager.
· A day in the life of a
manager.
a) Reading comprehension
b) Listening comprehension
c) Vocabulary exercises
d) Conversation topic
20.
· Hotel inspection criteria.
· Professional skills:
Giving presentations.
a) Listening comprehension
b) Spoken practice
c) Completion activity
d) Reading comprehension
21.
· Grammar: to have/ to get
something done.
a) Text completion with the
correct grammatical structure
22.
· Grammar:
Conditional tense.
a) written exercises
b) Spoken contextual practice
23.
· Human Resources
Management in a hotel:
- Problems,
- Ways of transforming
the team.
a) Reading comprehension
b) Vocabulary exercises
c) Conversation topic
24. Topic 5
GASTRONOMY
25.
· Food tourism:
- national / regional
dishes,
- international dishes.
a) Listening comprehension
b) Reading comprehension
c) Conversation topic
26.
· Describing dishes:
- ingredients /preparation
/ accompaniments etc.
a) Vocabulary exercises
b) Listening comprehension
c) Role play (waiter- client)
27.
· Taking an order. a) Role play in situ:
explaining a menu /types of
menus
b) Video
28. · Describing kitchen
utensils.
· Table settings. a) Vocabulary exercises
b) Explaining the use of kitchen
utensils
c) Explanation of how to set a
table – table setting vocabulary
Evaluation systems
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.
For Continuous Evaluation, a minimum of 80 % class attendance is required, regardless of any justification for non-attendance. Only those absences which are legally justified and confirmed by the Academic Board of Directors will not be counted as non-attendance. Students who do not meet the attendance requirement will lose the benefits and partial grades of Continuous Evaluation and must sit a Global Evaluation, without any further re-sit.
In the event that a non-attendance reported by the Academic Board of Directors affects an assessment activity, an alternative will be considered to the extent that the activity requires it.
In the case of students with special needs and whose situation has been communicated by the Academic Direction, an appropriate adaptation of the evaluation will be considered in order to guarantee equal opportunities.
The final marks of Continuous Evaluation will be communicated before the end of the teaching period, and in any case before the Global Evaluation period begins.
Both in Continuous Evaluation and in Global Evaluation there is an option of re-evaluation (re-sit) if the passing grade is not reached; the conditions are detailed below.
Any fraudulent practice in any of the evaluable exercises, presentations, tests, exams, etc. will result in a zero fail mark in the subject and the student will not be entitled to any further re-evaluation (Re-sit exam) for this course.
The Continuous Evaluation consists of:
A)- The average of all the Evaluated Units from September to May: 80%. These units will not be re-evaluated separately.
B)- The Evaluated exercises, tasks, and student participation: from September to May: 20%. (min.5 mixed activities)
Part A of the Continuous Evaluation consists of individual evaluation of specific units studied.
The student will be evaluated in both a written and oral form. The average of these individual evaluation marks will be 80% of the Final Evaluation mark.
There is no re-sit of these individual unit tests: the marks obtained, whether pass or fail, are used to calculate the average mark.
Part B of the Continuous Evaluation includes a variety of evaluated activities including presentations, essays, simulation of real professional situations, completion of grammar and vocabulary exercises, listening comprehensions, reading comprehensions, etc.
The average of all these activities will be 20% of the Final Evaluation mark in May.
The minimum pass mark for the Final Evaluation is 5 (Part A + Part B).
The students who fail the Continuous Evaluation in May will be re-evaluated in the Continuous Re-sit Evaluation (Reevaluación), also in May, which covers all the work studied from September to May (oral test 25% and written test 75%).
The Continuous Evaluation students who do not have 80% attendance will be evaluated in the Continuous Re-sit Evaluation (Reevaluación) in May.
This includes all the work covered from September to May (oral test 25% and written test 75%).
There is no further re-sit for students who fail this exam.
Ex-students or repeat students (previous years) and /or special cases (students authorized by the Academic Board of Directors) must undergo a Global Evaluation (Recuperación) in May. This includes all the work covered throughout the year from September to May. Both parts (oral test 25% and written test 75%) are obligatory for the Evaluation mark.
If these students fail the Global Evaluation, they will be re-evaluated in the Global Re-sit (Reevaluación) which will be subject to the same conditions as the Global Evaluation.
Criteris específics de la nota «No Presentat»:
A student who does not sit any of the test applicable –Continuous or Global Evaluation– (ordinary or re-sit) or parts of these exams (oral or written) will be considered “Not presented”.
Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.
Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0