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About the UdG

ICT support

User support

Each area, service and unit has a CSU (user support centre) where IT specialists handle incidents and requests arising from the service.

The means of communicating with your CSU is via the user support tool “Jira”
https://apps.udg.edu/jira

You have a direct access to this support tool on your work device:

View direct accesses

Office 365

The file management and communication tools that we use are, basically, applications in Microsoft’s Office 365 package.

To access the whole Office 365 suite and all other Microsoft functions (Outlook, Word, Excel, Teams, OneDrive, etc.)you will always have to identify yourself with your UdG credentials in the format uxxxxxxx@udg.edu.

You will find a Microsoft 365 access guide at:

La meva UdG → Services→ IIT and telephony → Documentation → Guides

Screenshot of access to Office 365

Besides the mandatory courses that you will have to take, in La meva UdG you will also find a repository of user manuals: Office 365 Manuals
We recommend you that you access these and read them and watch the videos, the sooner the better.

Printing service

To be able to use the printers in your place of work, you will have to register to get a user code for the service.

Register for the printing service → Justprint register

During the registration process you will be asked for a user code; you need to use the same one you have as PTGAS at the university, but without the initial ‘u’.Example: if your UdG user code is u3006666, to register with the printing service you need to use the code 3006666.

When the system asks you for an email address, you need to use your UdG email address with the domain @udg.edu.

Once you have registered with the service you need to get in touch with the person in charge of our service and get them to register you with the unit.

Service Catalogue

You can always find the rest of information on these and other services at:

La meva UdG → Serveis → IT and telephony

View the rest of the catalogue

Use of workplace equipment

It contains indications on how workplace equipment may be used, and instructions on what to do in certain situations, such as transfers, etc.

See User Manual*

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