Dades generals

Curs acadèmic:
2017
Descripció:
Crèdits ECTS:
4

Grups

Grup A

Durada:
Semestral, 1r semestre
Professorat:
ALBERTO SOSA QUESADA
Idioma de les classes:
Anglès (100%)

Competències

  • Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
  • Desenvolupar la capacitat de diagnosticar i resoldre problemes mitjançant la recerca d'informació de diferents fonts per tal de prendre les decisions més encertades
  • Fomentar el treball en equip, promovent actituds de col · laboració, consens, negociació, resolució de conflictes i respecte a les opinions alienes, al mateix temps que la capacitat d'argumentar i defensar opinions pròpies
  • Identificar i saber aplicar bones pràctiques en relació amb el clima social
  • Identificar i seleccionar documentació jurídica actualitzada mitjançant la utilització de bases de dades jurídiques i compendis legislatius

Continguts

1. Introduction to HR management. Definition of HR. Functions of HR. HR in the Hostelry & Tourism Sector. Introducing Management by competencies: General managers main competencies.

2. Leadership. Definition. Evolution of leadership. Theories. Experiencing leadership.

3. Emotional intelligence. Definition. IQ vs EQ. Managing Emotions: self-awareness, self-regulation, empathy, social skill.

4. Conciliation. Managing conflicts. End contracts. Disciplinary actions. Harmony with labour union/employees.

5. Developing & Recruiting. Training profitability. Training vs Development. Training procedure. Training free. Types of training. Job performance. Profile needs. Recruitment procedure. Selecting precisely. Competence management: Personality test (Eneagram, SYU).

6. Administrative tasks. Maintaining harmony: Law and Intern-guest, relation. Calculating a Payroll: Legal discounts Vs illegal. a) Gross salary. b) Taxes: S.S. & I.R.P.F. c) Net salary.

7. Engagement. Three levels of engagement. Theories of motivation. Adapting motivation actions to employees' desires.

8. Administrative tasks. Intern-guest, relation. Contracts in hospitality. Remuneration. Hiring process.

9. Communication. Three dimensions of communication. Non Violent Communication. Feedforward. Inspire employees.

10. Team work. Dysfunctions of a team. Team vs Group. Roles of members in a Team. Projects presentation.

Activitats

Tipus d’activitat Hores amb professor Hores sense professor Total
Altres 3 0 3
Aprenentatge basat en problemes (PBL) 0,5 0 0,5
Cerca d'informació 0 25 25
Classes expositives 6 0 6
Classes participatives 14,5 8 22,5
Classes pràctiques 3 0 3
Debat 0,5 0 0,5
Elaboració de treballs 0 4 4
Exposició dels estudiants 1,5 8 9,5
Prova d'avaluació 5 5 10
Resolució d'exercicis 3 0 3
Simulacions 1 0 1
Treball en equip 8 0 8
Tutories 4 0 4
Total 50 50 100

Bibliografia

  • Douglas McGregor (1960). The Human Side of Enterprise. New York: McGraw-Hill. Recuperat , a http://www.kean.edu/~lelovitz/docs/EDD6005/humansideofenterprise.pdf
  • Daniel Goleman (1995). Emotional Intelligence: Why It Can Matter More Than IQ. Chicago: Bloomsbury.
  • Argyris, C. (1990). Overcoming Organizational Defenses: Facilitating Organizational Learning. New Jersey: Prentice Hall.
  • Executive communication Group. Volume II, Issue 3 (2004). . Recuperat , a http://totalcommunicator.com/vol2_3/voicemessage.html
  • DESDE Coach & Consulting (2016). Notes Management abilities. Barcelona: -.
  • Spanish Labour office (2017). Guide_7_16_4. Barcelona: -.
  • Daniel Goleman (2017). Self-awareness: The foundations of emotional intelligence. Linkedin article, January 12 ,,
  • Robert Cialdini (1984). Influence, the psychology of persuasion. Scott Foresman and Company .

Avaluació i qualificació

Activitats d'avaluació:

Descripció de l'activitat Avaluació de l'activitat %
The blind. Leading a blind person in different scenarios. Direct questions regarding the identification of interest or avoidance 1
1. Eneagram.
2. Team – work dysfunctions.
Oral presentation 2
a. Leadership. Selecting and applying the best style. Competency management. Research what are the managerial competencies of a HHRR director.
b. Self-regulation. Research which triggers make you feel. Search what is functional & dysfunctional.
Research results 7
Managing by competencies. Control performance by knowing exactly what does de task need. Writing activity 2
1. Triggers of emotions. Three steps to remember an emotion and describing what started it.
2. Social awareness. Body language.
Writing activity 2
Non-violent communication. Four steps to communicate for a win-win situation. Oral debate. Criteria:
- use of conciliating tools.
2
Teams Yes or Not. Seek to make students aware that teamwork can be a tool to improve performance or harm it. Writing activity 2
1. Why hospitality a great industry. Motivational video to engage.
2. Self-awareness. Analysis 360 of strengths and talents.
Writing activity 2
3. HH.RR. Project. Writing and oral activity 40
Practice vocal, body language and emotion. Students will practice adaptation of rhythm, volume, corporal gestures and alignment with emotions. Oral presentation. Criteria to evaluate:
- rhythm.
- volume.
- corporal gesture.
- powerfulness.
2
1. Inspiring speech. Make a speech using communication techniques.
2. Build a training program.
Oral activity 4
3. Exam. Writing activity 30
Calculating Payroll. Calculate gross and net wage, taxes and other deductions. Writing activity 2
Conciliation. Union Leader Vs HH.RR. Leader. Apply conciliating techniques in a Labour conflict between employees and company. Writing activity 2

Qualificació

Students performance will be evaluated by the following criteria:

Homework assignments: 30%
HR Project: 40%
Final Exam: 30%

• There will be regular homework assignments to deepen the understanding and practice the contents dealt with in class. Some of them will be individual, some team assignments.
• The HR project is a practical project that students will conduct in small teams around central questions of a fictitious business plan project (Organisational structure, number of employees, qualification profiles, personnel costs, etc.).
• The final exam (last session) will test students’ individual knowledge in the field of HR and focus on theoretical aspects.