Dades generals
-
Curs acadèmic:
- 2014
-
Descripció:
- This course introduces students to several Quality and Environmental Management approaches that are being increasingly used worldwide, including many associated tools, techniques and systems. The course is divided in the two main subjects, Quality Management and Corporate Environmental Management.
The first subject is also divided in three parts. Part 1 discuses the traditional managerial paradigm and why it is being replaced with QM and other new approaches, as well as the research in the QM field. Part 2 addresses practical issues related to QM standards, their implementation and integration (ISO 9001:2008, ISO 9004:2009, ISO 10002:2004, ISO 10020:2010,…). Part 3 is focused on Total Quality Management and the related models (EFQM, …).
The second main subject is divided in two parts. Part 4 examines the general context of environmental management by considering the main drivers towards environmentalism and links between strategic management, competitiveness and environmental performance. Part 5 looks at the tools of corporate environmental management.
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Crèdits:
- 4,5
Grups
Grup B
-
Durada:
- Semestral, 2n semestre
-
Professorat:
- Marti Casadesus Fa
/ FREDERIC MARIMON VIADIU
-
Idioma de les classes:
- Anglès (100%)
Competències
- To analyse, to evaluate and to synthesize the strong and weak points related to any professional act, also about the own professional activities, in order to start an improving process
- To collect and to select relevant information which permit to develop an original research
- To analyze, to evaluate and to synthesize critically and creatively new and complex ideas in scientific texts
- To manage processes
- To use tools and systems to make decisions about innovation and technology management
- To communicate in English language in different contexts and formats, about the own speciality
- To promote reflections to improve the ecological, the economical and the human sustainability
Altres Competències
- To manage a quality management system within an organization
- To manage an environmental management system within an organization.
- To integrate it with other implemented management systems
Continguts
1. PART 1: Quality Management
1.1. Historical approaches to Quality Management
1.2. Quality fundamentals
1.3. Measuring service quality
1.4. Basic tools for improving quality
1.5. Quality costing
1.6. Research in Quality Management
2. PART 2: Quality management standards
2.1. Quality Assurance
2.2. ISO and Quality Management Standards
2.3. The ISO 9001:2008 and ISO 9004:2009 standards
2.4. Implementation of Quality Management standards
2.5. Supporting Quality Management Standards: ISO 10002:2004, ISO TS 10020, …
2.6. Integration of Management Systems (ISO 9001:2008, ISO 14001:2004, OSHAS 18001:2007, …)
3. PART 3: Total Quality Management
3.1. Total Quality Management principles
3.2. The European Foundation for Quality Management model
3.3. Tools and techniques for Total Quality Management
3.4. The future of Quality Management
4. PART 4: Corporate Environmental Management
4.1. Corporate strategy, competitiveness and the environment
4.2. The ISO 14001:2004 standard
Activitats
| Tipus d’activitat |
Hores amb professor |
Hores sense professor |
Total |
| Debat |
4,00 |
0
|
4,00 |
| Exposició dels estudiants |
4,00 |
8,00 |
12,00 |
| Lectura / comentari de textos |
0
|
16,00 |
16,00 |
| Prova d'avaluació |
1,00 |
20,50 |
21,50 |
| Sessió expositiva |
27,00 |
32,00 |
59,00 |
| Total |
36,00 |
76,50 |
112,5 |
Bibliografia
- Dale, Barrie G. (cop. 2003). Managing quality (4th ed.). Malden: Blackwell.
- Casadesús Fa, Martí, Heras Saizarbitoria, Iñaki, Merino Díaz de Cerio, Javier (cop. 2005). Calidad práctica : una guía para no perderse en el mundo de la calidad. Madrid [etc.]: Prentice-Hall Financial Times.
- Sroufe, Robert Sarkis, Joseph (cop. 2007 ). Strategic sustainability : the state of the art in corporate environmental management systems . Sheffield: Greenleaf. Catàleg
Avaluació i qualificació
Activitats d'avaluació:
| Descripció de l'activitat |
Avaluació de l'activitat |
% |
| Course readings nº 3 |
Information research, critical thinking, capacity to synthesize and analyze the article based on the work during the whole course |
25 |
| Video and debate 2: “A decent Factory” and debate: Auditing and CSR |
Analytical ability; constructive participation during the debate |
15 |
| Final exam |
All of the material covered in the course |
60 |
Qualificació
The final mark will be assigned as follows:
Final Mark = 0,15 x Participation & Debate + 0,20 x Assignment 1 + 0,20 x Assignment 2 + 0,45 x Final exam
Criteris específics de la nota «No Presentat»:
The students that don't present the final exam will not be evaluated.
Observacions
The used handbook and the articles will be provided during the course.
Course readings Part 1:
Bunney, H.S.; Dale, B.G.(1997), "The implementation of quality management tools and techniques: a study", The TQM Magazine, Vol. 9, Nº 3, pp. 183-189
Dale, B.G.; Williams, R.T.; Barber, K.D.; van del Wiele, T.; (1997), "Managing quality in manufacturing versus services: a comparative analysis", Managing service quality, Vol. 7, Nº 5, pp. 242-247
Karapetrovic, S.; Willborn, W. (1998), “System View for the Clarification of Quality Vocabulary, International Journal of Quality & Reliability Management, Vol. 15, Nº 1, pp. 99-120
Course readings Part 2:
Gavin P.M. Dick (2000), “ISO 9000 certification benefits, reality or myth?”, The TQM Magazine, Vol. 12, Nº6, pp. 365-371
Karapetrovic, S. (1999), “ISO 9000: the system emerging from the vicious circle of compliance”, The TQM Magazine, Vol. 11, Nº 2, pp. 111-120
Choose one of these management standards for presentation in Part 2:
SPAIN: UNE 66176: Quality management systems — Guide for measuring, monitoring and analyzing customer satisfaction
FRANCE: AFNOR NFX50-722 Measurement and monitoring for improving service quality — Recommendations
INDIA: MSD3 (164) Guidelines for measurement of customer satisfaction
ITALY: UNI 11098 Guidelines for the assessment of customer satisfaction
GERMANY: VDA 10. Quality management in the automotive industry. Customer satisfaction in the supply network
CANADA: ICCS. Customer survey manual
AUSTRALIA / NEW ZEALAND: AS/NZS Customer satisfaction measurement. AS-CS Handbook
Course readings Part 3:
Dale, B.G.; Williams, R.T.; van der Wiele, T. (2000), "Marginalisation of quality: is there a case to answer?", The TQM Magazine, Vol. 12, Nº 5, pp. 266-274
Dale, B.G.; van del Wiele, T.; Williams, R.T. (2001), "Quality- Why do organisations still continue to get it wrong?", The TQM Magazine, Vol. 11, Nº 4, pp. 241-248