Estudia

• CE5 Detectar i gestionar la complexitat de les destinacions i els productes turístics
• CG2 Comunicar-se en llengua anglesa, en diferents formats i contextos (entorns laborals, presentacions, coferències, fòrums, seminaris, congresos...) amb el conjunt de la comunitat acadèmica i la societat en general, sobre temes relacionats amb el turisme
• CG7 Sintetitzar i contrastar textos científics específics per aplicar-los a la creació i transferència de coneixement

1. Introduction to Rooms division management

          1.1. Structure and organization of the Rooms division department

          1.2. Interrelation between Front Office, Housekeeping, Laundry and other operational areas

          1.3. Operational planning in hotel projects and preopening processes

          1.4. Contemporary challenges and trends in Rooms Division operations

2. Guest Cycle and Rooms division Foundations

          2.1. Pre-arrival, arrival, in-house, departure and post-stay phases

          2.2. Operational touchpoints across Rooms Division departments

          2.3. Role of Front Office within the guest journey

          2.4. Coordination between Front Office and Housekeeping throughout the guest cycle

          2.5. Operational implications of each stage of the guest cycle (capacity, timing, service delivery)

3. Reservations and Hotel Distribution Management

          3.1. Distribution channels and strategies

          3.2. Reservation operations and policies

4. Front Office Operations and Guest Experience

          4.1. Front Office Management

          4.2. Technology and Digital Transformation

          4.3. Guest Assistance and Concierge Services

5. Housekeeping Operations Management

          5.1. Operational Planning and Budgeting

          5.2. Workforce planning and Operational Productivity

          5.3. Current trends in Housekeeping Management

6. Laundry Operations and operational Resources Management

          6.1. Laundry operations

          6.2. Linen and Material resources management

          6.3. Warehouse and Back-of-House Management

7. Sustainable Practices in Rooms Division Operations

• Hasan Hussain (2012). Hotel Room Division Management: An Evaluation Study. Lambert.
• Manoj Kumar Yadav (2019). A Professional Guide to Room Division Operations. Wiley.

Activitats d'avaluació:

Evaluación continua:
- Class exercices: 30%
- Exam 1: 25%
- Exam 2: 25%
In total: 50% of the grade
- Final Project of the course: 30%

Retake

I. Mandatory for students who fail or do not meet the attendance requirement.
II. Exams dates will not be changed (except for serious, documented reasons). Examples of invalid reasons: driving test, travel, mild illness.


In cases where the teaching staff have doubts regarding the authorship of any assessment task, the student may be required to attend an in-person or synchronous interview (which may be recorded) in order to verify their knowledge and competencies and to ensure the authorship of the assessment work. If it is not possible to guarantee that the student is the author of the assessment task, it will receive a failing grade.

Criteris específics de la nota «No Presentat»:

If a student fails the subject and does not take the reassessment test(s), the final grade will be “Not Presented” (N.P.).

Avaluació única:
The Global Re-sit Exam consists of a written exam. Its value is a 100% of the final subject grade. The maximum grade to be obtained in the global re-sit exam is 5 out of 10.

Requisits mínims per aprovar:
A grade of 5 out 10 is need to pass the course.

Tutorial meetings can be requested by sending an email directly to the teacher of the subject. Tutorials may be carried out either in person or remotely through an appropriate channel.

During the class hour, all necessary instructions will be given to follow up on the subject. If necessary, an email will be sent to the whole class or to the students concerned.

Los seminarios son de carácter abierto y se realizarán en horario de mañanas/tarde según cada caso.