Estudia

1. Module 1

2. Understanding Culture: Definitions & Elements • What is culture? • Arts & culture vs Social science perspectives • Personal and collective identity: visible and invisible dimensions • Reflective activity on students’ own cultural backgrounds

3. Introduction to Diversity: Key Concepts • What is diversity? Types of diversity (social, linguistic, ethnic, religious, etc.) • Who is “diverse”? Privilege and intersectionality • Discussion and reflection on hospitality scenarios involving diverse identities • Approaches to diversity: multiculturalism, interculturalism, transculturalism, cosmopolitanism, what’s the difference? • Cases studies in the hospitality industry

4. Language & Culture in Global Contexts • Culture and language. Do languages shape our views of the world? • Language diversity and language hierarchies • World languages, colonialism, and endangered languages

5. English as International Language • Whose global English? English varieties around the world • The role of regional languages in tourism • English for communication in international teams: inclusion, exclusion and adaptation • Miscommunication and the illusion of shared understanding in English • English in hospitality: building and managing international teams • Case studies

6. Module 2

7. Cultural Dimensions & Communication Contexts • Hofstede & Meyer cultural dimensions • Communication styles across cultures • Real-world and practical examples

8. Intercultural Communication: Verbal & Non-verbal • Language, tone, and symbols in different cultures • Active listening and empathy as intercultural skills

9. Conflict in Diverse Environments • Key sources of cultural conflict • Understanding power dynamics • Galtung’s conflict theory

10. Conflict Resolution and Transformation • Conflict resolution methods and models (e.g., Glasl) • Mediation processes and practices

11. Intercultural Crisis Management • Crisis case study in the hospitality sector • Mitroff model for crisis management

12. Intercultural Cooperation / Strategies / Leadership • Building and managing inclusive teams • Leadership approaches to diversity • Creating a culture of constructive feedback

13. Diversity Resistance and Readiness – Managing Change and Transformation • Diagnosing and assessing organizational readiness and resistance • Strategies to foster change and inclusion

14. Global Perspectives on Cultural Diversity • Comparing diversity practices across global regions • Effective global strategies and implementation examples

15. Innovation in Diversity Management – Artificial Intelligence • The intersection of diversity and innovation • Trends and applications of AI in diversity management

• Benessiaeh, A. (2010). Multiculturalism, Interculturality, Transculturality. Dins (Ed.), Transcultural Americas/Amériques transculturelles (, p. 11-38). Presses de l'Université d'Ottawa.
• Crystal, D. (2003). English as a Global Language (2nd ed.). Cambridge University Press.
• Deutscher, G. (2011). Through the Language Glass: Why the world looks different in other languages. Arrow Books.
• Kuper, A. (1999). Culture: The Anthropologist’s Account. Harvard University Press.
• Mufwene, S. (2001). The Ecology of Language Evolution. Cambridge University Press.
• LeBaron, M. (2003). Bridging cultural conflicts: A new approach for a changing world. Jossey-Bass.
• Meyer, E. (2016). The culture map: Breaking through the invisible boundaries of global business. PublicAffairs.
• Mor Barak, M. E. (2017). Managing diversity: Toward a globally inclusive workplace (4th ed.). SAGE Publications.

Activitats d'avaluació:

General conditions for assessment

1. Assessment system
? Continuous assessment (mandatory)
? Global assessment (only in special cases):
• For repeating courses from previous years.
• In cases approved by the Academic Directorate.

2. Attendance required for continuous assessment
? Minimum 80% attendance in classes
? No justified absences for theory classes. Only absences accepted by the Academic Directorate are valid.
• If an accepted absence affects an assessment, an alternative will be offered.
? Results of the continuous assessment will be shared before the end of the teaching period.

3. Second chance (reassessment)
? Mandatory for students who fail or do not meet the attendance requirement.
? Exam dates will not be changed (except for serious, documented reasons).
• Examples of invalid reasons: driving test, travel, mild illness.

4. Support for special needs
? If a student has special needs, the Academic Directorate will inform the teaching staff.
? Assessment will be adapted to ensure equal opportunities.

5. ZERO tolerance for cheating
? If a student cheats in any assessment --> Fail (grade 0) with no second chance.
? A disciplinary process will begin.

6. Submission of assignments
? Deadline: maximum 24 hours after the original due date.
• More than 24 hours late --> Grade 0.
• Less than 24 hours late --> Maximum grade of the assignment: 5 (if passed).
? Teachers may apply stricter rules.


Subject modules

? The final grade is made up of the following modules:
• 35% Module 1
• 65% Module 2
? To pass the subject, it is mandatory to pass all modules (in continuous or global assessment).
? If any module is not passed, the reassessment of that module is required.

Minimum grade requirement per module
? Each module must have a minimum grade of 5.0.
? If one or more modules are below 5.0, the final grade will be the lowest grade obtained or “Not Presented” (N.P.), and the subject will be failed.

Module grade retention
? A passed module will be retained for the next academic year, recorded with a grade of 5.0.
? In the following year, it will not be possible to improve the grade of a passed module.
? If the subject remains pending after one academic year, all modules must be repeated.


Continuous Evaluation

Module 1
? Assessment:
• Written exam (worth 100% of the module). Includes:
o theoretical questions covering the core concepts of the module, and
o a case-based reflection, where students will apply these concepts to analyse a practical situation and justify their reasoning.
? Students who do not pass the module (fail mark or lack of attendance) will have to take the re-sit evaluation.
If they do not take the re-sit, the final grade of the subject will be “Not Presented” (N.P.).

Module 2
? Assessment:
• Course-long project presentation (worth 45% of the module).
? Groups of 3 students will conduct in-depth research on a relevant topic
? Practical application of theoretical concepts
? Final presentation
• Written exam (worth 55% of the module). Includes:
? theoretical questions covering the core concepts of the module, and
? a case-based reflection, where students will apply these concepts to analyse a practical situation and justify their reasoning.
? Students who do not pass the module (fail mark or lack of attendance) will have to take the re-sit evaluation.
If they do not take the re-sit, the final grade of the subject will be “Not Presented” (N.P.).


Global Evaluation

Module 1
? Assessment:
• Written exam (worth 100% of the module). Includes:
o theoretical questions covering the core concepts of the module, and
o a case-based reflection, where students will apply these concepts to analyse a practical situation and justify their reasoning.
? Students who fail the module have to take the Re-sit evaluation (Reevaluación) under the same conditions.
If they do not take the re-sit, the final grade of the subject will be “Not Presented” (N.P.).

Module 2
? Assessment:
• Written exam (worth 100% of the module). Includes:
? theoretical questions covering the core concepts of the module, and
? a case-based reflection, where students will apply these concepts to analyse a practical situation and justify their reasoning.
? Students who fail the module have to take the Re-sit evaluation (Reevaluación).
If they do not take the re-sit, the final grade of the subject will be “Not Presented” (N.P.).


Re-sit Evaluation (Reevaluación)

? For students who do not pass the initial assessment or have less than 80% attendance per module in Continuous Evaluation.

Module 1
? Assessment:
• Written exam (worth 100% of the module). Includes:
o theoretical questions covering the core concepts of the module, and
o a case-based reflection, where students will apply these concepts to analyse a practical situation and justify their reasoning.
? Resit grades will be capped at 7/10.

Module 2
? Assessment:
• Written exam (worth 100% of the module). Includes:
o theoretical questions covering the core concepts of the module, and
o a case-based reflection, where students will apply these concepts to analyse a practical situation and justify their reasoning.
? Resit grades will be capped at 7/10.

Criteris específics de la nota «No Presentat»:
If a student fails the subject and does not take the reassessment test(s), the final grade will be “Not Presented” (N.P.).

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

Students can send an email to the teaching staff to request a meeting. The tutorial can take place either in person or online.

All necessary information will be explained during class. If needed, an email will also be sent to the whole group or to the relevant students.
Students must contact EUHT StPOL and teachers exclusively through the institutional email. The institution does not take responsibility for communications made through other digital channels.