Estudia

1. Topic 1: Introduction to Leadership • Definition and evolution of leadership • Leadership vs. management: key differences • Leadership styles and approaches • Why leadership matters in the hospitality industry • The hospitality leader: hospitality and customer orientation in internal and external relationships

2. Topic 2: Lead Yourself: Through Emotional Intelligence and Prioritization • Self-awareness and self-management as the foundation of leadership • Emotional intelligence: definition and core components • Identifying personal strengths and areas for growth • Prioritization techniques and time management • Managing stress, pressure and resilience as a leader

3. Topic 3: Focus on Talent: Selecting and Developing the Best Talent • Identifying and attracting talent within the team • Diversity as a source of talent: responsible and fair diversity management • Promoting full inclusion, equal opportunities and equality between women and men • Delegation and empowerment • Coaching and mentoring to develop team members' potential

4. Topic 4: Build Trust: Through Lasting Relationships and Committed Teams • The foundations of trust in leadership • Building genuine, lasting relationships with the team • Verbal and non-verbal communication as relationship-building tools • Networking with multidisciplinary, multicultural and diverse teams • Fostering commitment and engagement within the team

5. Topic 5: Ensure Accountability: Through Clear Communication • Setting clear expectations and goals • Internal communication techniques for participation and motivation • Conflict resolution as a leadership skill • Good practices for a healthy working environment • Holding yourself and others accountable

6. Topic 6: Recognize Results: Through Quality Feedback and Inspiring Celebrations • The importance of feedback in leadership • Giving and receiving constructive feedback • Recognition strategies and tools • Celebrating success and milestones as a team • Sustaining motivation through meaningful recognition

7. Seminar block. Seminar 1: Leadership, Multiculturalism and Intercultural Competence. Seminar 2: Leadership in the Hospitality Industry.

• Clear, J. (2022). Hábitos atómicos. Editorial Planeta.
• Covey, S. (2011). The 7 habits of highly effective People. Simon and Schuster.
• Goleman, D. (2005). Emotional Intelligence. Bantam Dell.
• Goleman, D. (2013). Focus. The Hidden Driver of Excellence. Harper.
• Guidara, W. (2022). Unreasonable Hospitality. Optimism Press.
• Hernandez, L. (2021). Customer Experience Guía Práctica. Kolima.
• Mc Kenzie, S. (2014). Mindfulness at Work. Simon Career Press.
• Miralles, F. (2017). El método Ikigai: Despierta tu verdadera pasión y cumple tus propósitos vitales. Aguilar.
• Miralles, F. y García, H. (2019). Ichigo Ichie, Haz de cada instante algo único (inspiración y creatividad). Editorial Aguilar.
• Reklau, M. (2016). Cambia tus hábitos, Cambia tu vida. Mark Reklau.
• Sharma, R. (2008). Extraordinary Leadership. Sharma Leadership International.
• Sharma, R. (2023). Manifiesto para los héroes de cada día. DeBolsillo.
• Sinek, S. (2009). Start With Why, How Great Leaders inspire everyone to take action. Penguin Books.
• Upadhyay, M. (2020). Artificial Intelligence for Managers. BPB Publications.

Activitats d'avaluació:

General conditions for assessment

1. Assessment system
? Continuous assessment (mandatory)
? Global assessment (only in special cases):
• For repeating courses from previous years.
• In cases approved by the Academic Directorate.

2. Attendance required for continuous assessment
? Minimum 80% attendance in classes
? No justified absences for theory classes. Only absences accepted by the Academic Directorate are valid.
• If an accepted absence affects an assessment, an alternative will be offered.
? Results of the continuous assessment will be shared before the end of the teaching period.

3. Second chance (reassessment)
? Mandatory for students who fail or do not meet the attendance requirement.
? Exam dates will not be changed (except for serious, documented reasons).
• Examples of invalid reasons: driving test, travel, mild illness.

4. Support for special needs
? If a student has special needs, the Academic Directorate will inform the teaching staff.
? Assessment will be adapted to ensure equal opportunities.

5. ZERO tolerance for cheating
? If a student cheats in any assessment --> Fail (grade 0) with no second chance.
? A disciplinary process will begin.

6. Submission of assignments
? Deadline: maximum 24 hours after the original due date.
• More than 24 hours late --> Grade 0.
• Less than 24 hours late --> Maximum grade of the assignment: 5 (if passed).
? Teachers may apply stricter rules.


Continuous Evaluation

? Minimum attendance is 80% of the classes
? Assessment:
• Integrated theory–practice sessions:
o Participation and attitude: 10%
o Homework and class assignments: 15%
Regular homework and assignments will help students understand and practice the contents. Some will be individual, others in teams.
o Exams: 45%
Two exams will be held, one of them at the end.
• Seminar block:
o Final exam Seminar 1: 15%
o Final exam Seminar 2: 15%
? Requirement to pass components
• A minimum mark of 4 out of 10 is required in each component as a whole, both in the integrated theory–practice sessions assessment and in the seminar block assessment.
• If this threshold is not met, that component will be recorded as 0 in the calculation of the final grade.
? Students who do not pass the subject (fail mark or lack of attendance) will have to take the re-sit evaluation.
If they do not take the re-sit, the final grade will be “Not Presented” (N.P.).


Global evaluation

? Attendance is not required.
? Assessment: 100% written exam covering the entire subject content
? Students who fail the exam will be re-evaluated in the re-sit assessment.
If they do not take the re-sit, the final grade of the subject will be “Not Presented” (N.P.).


Re-sit assessment (reevaluación)

? The re-sit exam is mandatory for students who:
• do not meet the attendance requirement for continuous assessment
• or fail any type of assessment (continuous or global).
? Assessment: 100% written exam covering the entire subject content
? The maximum grade for the re-sit evaluation is 5 out of 10.

Criteris específics de la nota «No Presentat»:
If a student fails the subject and does not take the reassessment test(s), the final grade will be “Not Presented” (N.P.).

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

El estudiantado puede escribir un correo al profesorado para pedir una reunión. La tutoría puede hacerse de forma presencial o por internet.

All necessary information will be explained during class. If needed, an email will also be sent to the whole group or to the relevant students.
Students must contact St.Pol HC and teachers exclusively through the institutional email. The institution does not take responsibility for communications made through other digital channels.