Estudia

• Desenvolupar l'habilitat per argumentar i expressar-se de manera coherent i intel · ligible per elaborar textos escrits comprensibles i organitzats, així com per exposar resultats oralment i en públic
• Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
• Utilitzar els idiomes estrangers estudiats com a vehicles normalitzats de comunicació internacional

1. 1. Professional Entry: Job Applications and First Contacts. How to prepare applications, interviews and presentations. Language related to presentations, intercultural business relationships and networking. Grammar: Informal vs formal professional register. Writing: Application (included in the first term exam).

2. 2. Work Integration and Internal Communication: Language related to training and skills concepts, and how the person fits into the workplace. Grammar: Professional collocations 1. Assessed presentation (10%).

3. 3. Customer Care and Crisis Management: Language related to customer relationship management and intercultural customer interaction, mainly face to face. Grammar: hedging and softening language for managing complaints. Assessed oral role-play (5%).

4. 4. Brand Communication and Customer Engagement: Online reputation and review management. Grammar: persuasive communication. Writing: Responding to reviews (included in the second term exam).

5. 5. New business and Competitive Strategy: Language related to business strategies, innovation and advice for start-ups. Grammar: Professional collocations for describing business development Assessed audio recording (audience-oriented, semiformal) (10%).

6. Final Presentation: Assessed final research project presentation (formal, academic) (15%).

• Mascull, B. (2017). Business Vocabulary in Use: Advanced (3rd ed.). Cambridge.

Activitats d'avaluació:

General conditions for assessment

1. Assessment system
? Continuous assessment (mandatory)
? Global assessment (only in special cases):
• For repeating courses from previous years.
• In cases approved by the Academic Directorate.

2. Attendance required for continuous assessment
? Minimum 80% attendance in classes
? No justified absences for theory classes. Only absences accepted by the Academic Directorate are valid.
• If an accepted absence affects an assessment, an alternative will be offered.
? Results of the continuous assessment will be shared before the end of the teaching period.

3. Second chance (reassessment)
? Mandatory for students who fail or do not meet the attendance requirement.
? Exam dates will not be changed (except for serious, documented reasons).
• Examples of invalid reasons: driving test, travel, mild illness.

4. Support for special needs
? If a student has special needs, the Academic Directorate will inform the teaching staff.
? Assessment will be adapted to ensure equal opportunities.

5. ZERO tolerance for cheating
? If a student cheats in any assessment --> Fail (grade 0) with no second chance.
? A disciplinary process will begin.

6. Submission of assignments
? Deadline: maximum 24 hours after the original due date.
• More than 24 hours late --> Grade 0.
• Less than 24 hours late --> Maximum grade of the assignment: 5 (if passed).
? Teachers may apply stricter rules.


Continuous Evaluation

? Assessment components:
• Class Component (85%)
o First Term Exam (written): 30%
o Second Term Exam (written): 30%
o Oral tasks: 25%
• Final Presentation: 15%
? Special conditions for partial re-sit:
• Students who fail the class component will have a re-sit exam (85% of the final grade). The re-sit exam covers all work from September to May.
• Students who fail the final presentation will have a re-sit presentation (15% of the final grade).
• There is no further re-sit for students who fail this evaluation.
? Students who do not meet the 80% attendance requirement will be assessed through a global re-sit exam (written exam + presentation).
? For students who do not take the re-sit (partial or global), the final grade will be “Not Presented” (N.P.).


Global assessment

? No class attendance required.
? Global Exam (covers all work from September to May):
• Written exam: 85%
• Final presentation: 15%
? Both parts are obligatory. For students who do not take both, the final grade will be “Not Presented” (N.P.).
? Students must pass separately the written exam and the final presentation (minimum mark 5 out of 10).
? Students who fail this Global Exam will be re-evaluated in the Re-sit Exam (reevaluación). If they fail the Final presentation, they will have to resubmit and present it.
If they do not take the re-sit, the final grade will be “Not Presented” (N.P.).


Re-sit Assessment (Reevaluación)

? The Global Re-sit Exam consists of:
• Written exam: 85%
• Final presentation: 15%
? For students with less than 80% attendance in Continuous Evaluation, both parts are obligatory. If they do not take both, the final grade will be “Not Presented” (N.P.).
? Students with regular attendance who fail either the Class component or the Final presentation of the evaluation will be evaluated either with an exam (for the Class component) or by resubmitting and presenting the Final presentation.
? In global re-sit, students must obtain a minimum mark of 5 out of 10 in both the exam and the presentation. If any of the grades is lower than 5.0, the lowest value will be registered as the final mark of the subject.
? The maximum grade for the re-sit exam, both written and oral, will be shown as a pass only (no matter if the real result is higher than a grade 5.0).

Partial grades will not be kept for the following year. This applies to continuous assessment, global assessment and re-sit exams.

Criteris específics de la nota «No Presentat»:
If a student fails the subject and does not take the reassessment test(s), the final grade will be “Not Presented” (N.P.).

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

Students can send an email to the teaching staff to request a meeting. The tutorial can take place either in person or online.

All necessary information will be explained during class. If needed, an email will also be sent to the whole group or to the relevant students.
Students must contact St.Pol HC and teachers exclusively through the institutional email. The institution does not take responsibility for communications made through other digital channels.

In order to enrol for the 4th Year English course, Professional English for the Hospitality Industry, students are required to have successfully passed the FIRST YEAR (B2). Attendance to the 4th Year course for unregistered students is permitted, but there is no evaluation system for them until they are allowed to enrol on this course.