Dades generals
-
Curs acadèmic:
- 2025
-
Descripció:
- Assignatura que dona el coneixement dels sistemes de gestió de les empresas hoteleres i de restauració mitjançant la valoració de les marques de producte
-
Crèdits ECTS:
- 6
Grups
Grup A
-
Durada:
- Semestral, 2n semestre
-
Professorat:
- Angel Maria Michelena Ugaldebere
-
Idioma de les classes:
- Anglès (100%)
Grup ER
-
Durada:
- Semestral, 2n semestre
-
Professorat:
- Angel Maria Michelena Ugaldebere
-
Idioma de les classes:
- Anglès (100%)
Competències
- Analitzar i crear nous productes i serveis turístics i hotelers de manera independent, innovadora i empresarial
- Analitzar els resultats de la política de l'activitat turística i hotelera, traslladant als objectius interns i fent plans concrets per a la seva implementació en els nivells de la funció departamental o de negoci.
- Dissenyar, controlar i millorar els processos de planificació i organització l'activitat turística i hotelera
- Conèixer i estudiar les tècniques de la gestió econòmica, comptable i financera de l'empresa hotelera i de restauració
- Dur a terme procediments d'anàlisi i síntesi per interpretar l'activitat hotelera i de restauració
- Desenvolupar la capacitat de diagnosticar i resoldre problemes mitjançant la recerca d'informació de diferents fonts per tal de prendre les decisions més encertades
- Utilitzar els idiomes estrangers estudiats com a vehicles normalitzats de comunicació internacional
- Identificar i seleccionar documentació jurídica actualitzada mitjançant la utilització de bases de dades jurídiques i compendis legislatius
Continguts
1. • The Franchise and the Hospitality Franchise: Introduction and definition. Basic ingredients…
• Exploring the role of Franchising in global hotel and restaurant expansion: Types of franchises, Franchisor and Franchisee.
• Key elements of Franchise Model.
• Key steps in opening a Franchise.
• Innovation and Local Adaptation in Hospitality Franchise.
• Digital Transformation in Franchising.
Activitats
|
Tipus d’activitat |
Hores amb professor |
Hores sense professor |
Hores virtuals amb professor |
Total |
| Altres |
3,00 |
15,00 |
0
|
18,00 |
| Anàlisi / estudi de casos |
8,00 |
20,00 |
0
|
28,00 |
| Cerca i anàlisi d'informació |
2,00 |
5,00 |
0
|
7,00 |
| Debat |
5,00 |
7,00 |
0
|
12,00 |
| Exposició dels estudiants |
5,00 |
5,00 |
0
|
10,00 |
| Lectura / comentari de textos |
0
|
8,00 |
0
|
8,00 |
| Prova d'avaluació |
3,00 |
10,00 |
0
|
13,00 |
| Sessió expositiva |
6,00 |
10,00 |
0
|
16,00 |
| Sessió participativa |
5,00 |
17,00 |
0
|
22,00 |
| Treball en equip |
1,00 |
10,00 |
0
|
11,00 |
| Tutories de grup |
4,00 |
1,00 |
0
|
5,00 |
|
Total |
42,00 |
108,00 |
0
|
150 |
Bibliografia
- Ai, I. (2024). Empowering Hotel Success: A Developer's Guide to Franchise Brand Partnerships. Amazon Digital Services LLC - Kdp.
- Abou Kamar, M., & Alsetoohy, O. (2021). Franchisee-Franchisor Relationship Quality and Its Impact on Restaurants' Operat. Journal of Association of Arab Universities for Tourism and Hospitality, 20(4), 293-316
- Honchar, L., Batchenko, L., Poplavska, A., Komarnitskyi, I., Krupa, I., & Beliak, A. (2022). Franchise Market as a Driver of Hospitality Development. Economic Affairs, 67(4), 611-618
- Schnurman, M. (2023). The Perfect Franchise. Mark Schnurman.
- Schneider, M. (2023). The Franchise Formula: How to Multiply Your Restaurant. BookRix.
- Sun, K. A., & Lee, S. (2021). How does franchising alter competition in the restaurant industry?. Journal of Hospitality and Tourism Management, 46(), 468-475
- EP Business in Hospitality (2021). Hotel Franchising, Webinar Report - is a hotel franchise worth having? (Video). Recuperat , a https://www.hospitalitynet.org/video/69001848.html
- Franchise Europe. Recuperat , a https://www.franchiseeurope.com/
- Franchise Direct. Recuperat , a https://www.franchisedirect.ie
- Jordan, B. (2024). Hotel Franchise Development | Hotel Development Career | Hospitality Careers (Video). Recuperat , a https://www.youtube.com/watch?v=MuJbWSpHLMM
- Myers, E. (2024). Exploring the Unique World of Hotel Franchising with My Place Hotels (Video). Recuperat , a https://www.youtube.com/watch?v=aESaN14IHp8
- Sweethotels. Recuperat , a https://www.sweethoteles.com/en/sweet-hotel-franchise
- Yongmei, L. (2025). Franchise and Franchising. Dins Yinxing, H. (Ed.), Dictionary of Contemporary Chinese Economics. Springer. Recuperat , a https://doi.org/10.1007/978-981-97-4036-9_589
Avaluació i qualificació
Activitats d'avaluació:
|
Descripció de l'activitat |
Avaluació de l'activitat |
% |
Recuperable |
Case 1
Case 2
Case 3
|
Exposure skills, mastery of verbal and non-verbal communication, organisation of information, content, conclusions and future proposals are the most valued elements.
1. Organisation: The information is developed in a logical and ordered way. It is a logical sequence, with a clear index. Any student can follow the presentation and understand it.
2. Interest. It has been a good analysis of the information, it is explained clearly, new bibliography is added to help, attractive language is used.
3. Knowledge: The student knows the case well and the presentation. All concepts related to the topic are applied. There is a good summary, good conclusions and a good proposal for the future.
4. Images: Are they timely? They help with the presentation?
5. Communication: Timely language and appropriate verbal and non-verbal communication are used.
Although the majority of cases are made in teams, the score is individual. Once delivered, presented and punctuated the cases, the average of all of them will be made for each student.
|
30 |
No |
| Development of a new franchise. Teams will be formed. Teams will have to invent or choose a hotel or restaurant brand and develop all the necessary elements to launch the franchise and develop the main elements (contract, manuals, ...) (See briefing work in Moodle) |
Continuous work throughout the course, creativity, originality, application of theory to practice, the contribution of new ideas in the fundamental elements of the franchise and the presentation (in Word, power point, …) are the criteria that will serve to evaluate this point. |
35 |
No |
| Written exam |
The student must demonstrate to know the basic principles of franchising management and how to apply it in a theoretical and a practical manner. |
35 |
No |
Qualificació
General conditions for assessment
1. Assessment system
? Continuous assessment (mandatory)
? Global assessment (only in special cases):
• For repeating courses from previous years.
• In cases approved by the Academic Directorate.
2. Attendance required for continuous assessment
? Minimum 80% attendance in classes
? No justified absences for theory classes. Only absences accepted by the Academic Directorate are valid.
• If an accepted absence affects an assessment, an alternative will be offered.
? Results of the continuous assessment will be shared before the end of the teaching period.
3. Second chance (reassessment)
? Mandatory for students who fail or do not meet the attendance requirement.
? Exam dates will not be changed (except for serious, documented reasons).
• Examples of invalid reasons: driving test, travel, mild illness.
4. Support for special needs
? If a student has special needs, the Academic Directorate will inform the teaching staff.
? Assessment will be adapted to ensure equal opportunities.
5. ZERO tolerance for cheating
? If a student cheats in any assessment --> Fail (grade 0) with no second chance.
? A disciplinary process will begin.
6. Submission of assignments
? Deadline: maximum 24 hours after the original due date.
• More than 24 hours late --> Grade 0.
• Less than 24 hours late --> Maximum grade of the assignment: 5 (if passed).
? Teachers may apply stricter rules.
Continuous evaluation
? It is necessary to attend class (minimum 80%) and complete the required tasks.
• Case studies: 30% of the final grade
• Development of a new franchise (group work): 35%
• Written exam: 35%
? Students who do not pass the subject (fail mark or lack of attendance) will have to take the re-sit evaluation.
If they do not take the re-sit, the final grade will be “Not Presented” (N.P.).
Global evaluation
? Only for students from previous academic years who need to retake the course.
? Comprehensive exam covering the entire course content, scheduled during the official school exam period.
? Students who fail the subject have to take the Re-sit evaluation (Reevaluación) under the same conditions.
If they do not take the re-sit, the final grade of the subject will be “Not Presented” (N.P.).
Re-sit Evaluation (Reevaluación)
? The resit exam is for students who:
• Did not pass the continuous or final assessment, or
• Did not meet the 80% attendance requirement for continuous assessment.
? It is a comprehensive exam covering the entire course content, scheduled during the official school exam period.
? The maximum grade for the re-sit exam is 5 out of 10.
Criteris específics de la nota «No Presentat»:
If a student fails the subject and does not take the reassessment test(s), the final grade will be “Not Presented” (N.P.).
Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.
Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0
Tutoria
Students can send an email to the teaching staff to request a meeting. The tutorial can take place either in person or online.
Comunicació i interacció amb l'estudiantat
All necessary information will be explained during class. If needed, an email will also be sent to the whole group or to the relevant students.
Students must contact EUHT StPOL and teachers exclusively through the institutional email. The institution does not take responsibility for communications made through other digital channels.
Observacions
The subject of Franchises is a subject that will help you understand the structure and way of working of the large hotel and catering chains that you will find in your working life. Among the 50 largest franchises in the world, 20 are from our sector.
The program is designed to maximise the transfer of knowledge about franchising with a combination of lectures, presentation of concepts by students, discussions and case studies.
Students will work in small groups to learn how to develop their strengths, correct their weaknesses, and develop their leadership qualities. Elements that you can then put into practice in your professional development.
At the end of the program, students will be able to:
• Determine Critical Success Factors for Managing a Franchise
• Leverage emerging trends in the franchise industry
• Gain the knowledge, skills, and analytical skills needed to succeed in franchising
Students will gain critical knowledge, practical knowledge and analytical skills necessary to succeed in franchising.
Modificació del disseny
Modificació de les activitats:
The design of the subject has been made for teaching in UdG scenario 1-Presential.
In the event that scenarios with limited or non-attendance are declared, the degree of virtual teaching will be increased accordingly, through the platform chosen by the school for this purpose. In this case, priority will be given to classroom attendance as far as is reasonably possible and permitted, and the scheduled class sessions will be respected, which will be the contact times for students/teachers to carry out the same activities.
Modificació de l'avaluació:
In the event that the evaluation activities cannot be carried out presentially, these same activities will be carried out on the same day and at the same time as planned, using non-presential channels. Two weeks before the date, the students concerned will be informed of the channel that will be used to carry out the activity.
Tutoria i comunicació:
Tutoring and communication with students will take place in all scenarios as defined in the Tutoring and Communication section.