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Dades generals

Curs acadèmic:
2021
Descripció:
Nivell d'anglès adequat per la preparació de comunicacions orals i escrites en temes professionals turìstics
Crèdits ECTS:
6

Grups

Grup A

Durada:
Anual
Professorat:
MARIA ROSA DOMINGO RIERA  / DEBORAH ANNE GAUNTLETT
Idioma de les classes:
Anglès (100%)

Competències

  • Desenvolupar l'habilitat per argumentar i expressar-se de manera coherent i intel · ligible per elaborar textos escrits comprensibles i organitzats, així com per exposar resultats oralment i en públic
  • Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
  • Utilitzar els idiomes estrangers estudiats com a vehicles normalitzats de comunicació internacional
  • Criticar la pertinència dels informes resultants de la investigació, l'avaluació o la intervenció

Continguts

1. Topic 1: BUSINESS TRAVEL

2. Business travel terms. Cultural Awareness. a) Vocabulary exercises - Fill in the gaps b) Listening comprehension c) Reading comprehension d) Conversation topic e) Grammar: Gerunds and infinitives

3. Hotels: Business facilities. a) Vocabulary exercise: Matching exercise b) Expressions: Describing dimensions c) Conversation topic (Presentation)

4. Business travel and pleasure. a) Reading comprehension b) Speaking activity

5. Topic 2: NTOs

6. The roles of the NTOs. Running meetings. a) Reading comprehension b) Listening comprehension c) Conversation activity- Useful expressions d) Grammar: Reported Speech 1

7. Brand image. a) Reading comprehension b) Listening comprehension c) Vocabulary- Matching exercise d) Grammar: Reported Speech 2

8. Market Research. a) Reading comprehension b) Presentation

9. Topic 3: MANAGING TOUR OPERATIONS

10. Tour operations and contracts. a) Vocabulary exercise b) Reading comprehension c) Listening comprehension d) Grammar: Reported Speech 3

11. Negotiations. a) Listening comprehension b) Useful expressions c) Role-play preparation

12. Negotiations continued. a) Role play b) Reading comprehension

13. Presentation topic draw

14. Topic 4: HOTEL MANAGEMENT

15. The structure of the hotel trade. a) Reading comprehension b) Vocabulary exercise c) Comparing hotel groups

16. Managing a hotel. Team building. a) Listening comprehension b) Conversation activity: Rewarding good service c) Reading comprehension

17. Describing skills and personality. Human resource Management. a) Reading comprehension b) Vocabulary exercise c) Job interview techniques d) Listening comprehension

18. Topic 5: E-TRAVEL

19. Information and communication technologies and travel distribution. a) Vocabulary exercise b) Listening comprehension c) Reading comprehension d) Writing emails e) Listening exercise

20. Preparing and introducing presentations. a) Language exercise b) Tips for presentations c) Grammar: Relative clauses

21. Topic 6: EVENTS MANAGEMENT

22. Events organizer job description. a) Listening comprehension b) Vocabulary exercise c) Vocabulary (Acronyms)

23. Trouble shooting. Organizing a fam trip. Briefing and clarifying arrangements. a) Conversation topic b) Vocabulary exercise c) Listening comprehension d) Expressions

24. Work experience. a) Conversation topic b) Reading text c) Reading comprehension

25. Topic 7: SUSTAINABLE TOURISM

26. Ecotourism and the sustainable development of tourism. Presenting guidelines to ecotourism operators. a) Vocabulary exercise b) Listening comprehension c) Reading exercise d) Conversation topic

27. Writing commands and requests without causing offence. Sending an internal memo. a) Listening exercise b) Reading exercise c) Language exercise d) Conversation topic

28. Topic 8: PRESENTATION SKILLS

29. Presentation guidelines. Presentation practice. Complementary task.

30. Exam Period

Activitats

Tipus d’activitat Hores amb professor Hores sense professor Hores virtuals amb professor Total
Cerca i anàlisi d'informació 0 7,00 0 7,00
Debat 10,00 0 0 10,00
Exposició dels estudiants 12,00 8,00 0 20,00
Lectura / comentari de textos 12,00 5,00 0 17,00
Prova d'avaluació 12,00 14,00 0 26,00
Sessió expositiva 11,00 0 0 11,00
Sessió pràctica 32,00 10,00 0 42,00
Tutories de grup 7,00 0 0 7,00
Visionat/audició de documents 10,00 0 0 10,00
Total 106,00 44,00 0 150

Bibliografia

  • Robin Walker and Keith Harding (2007). OXFORD ENGLISH FOR CAREERS: TOURISM 2. Oxford University Press.
  • Robin Walker and Keith Harding (2009). OXFORD ENGLISH FOR CAREERS: TOURISM 3. Oxford University Press.
  • Raymond Murphy (2012). ENGLISH GRAMMAR IN USE (with answers). Cambridge University Press..
  • various (2016). Market Leader. Longman.

Avaluació i qualificació

Activitats d'avaluació:

Descripció de l'activitat Avaluació de l'activitat % Recuperable
Practical classes for the evaluation of exercises, tasks and student participation Presentations: The students will be evaluated in the oral form in the following areas: language structures, specific vocabulary, grammar, body language, tone of voice.

Compositions: The students will be evaluated in the written form on the grammar structures and specific vocabulary studied in each unit, in a clear and coherent way.

Simulation of real professional situations: The students will perform some role-plays and they will be assessed on fluency, accuracy and knowledge of the topic.

Completion of Vocabulary and Grammar exercises : Students will have to hand in grammar and vocabulary exercises to show the knowledge of the grammar concepts and vocabulary taught in class.

Etc.

(The 20% mark includes a minimum of 5 mixed evaluated activities)
20 No
Individual presentation of topics related to the unit subjects Final Presentation: The students will be evaluated on structure, content, body language, fluency, delivery etc. 20 No
Evaluated Unit tests Unit Tests:
- The students will be evaluated in the written form on the grammar structures, specific vocabulary studied in each unit and other activities (e.g. Reading Comprehension).
- The students will be evaluated in an oral form: speaking about the specific topic studied in class and general conversation.

The average of these individual evaluation marks will be 60%.
60 No

Qualificació

Evaluation systems

The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

For Continuous Evaluation, a minimum of 80% class attendance is required, regardless of any justification for non-attendance. Only those absences which are legally justified and confirmed by the Academic Board of Directors will not be counted as non-attendance. Students who do not meet the attendance requirement will lose the benefits and partial grades of Continuous Evaluation and must sit a global evaluation, without any further re-sit.
In the event that a non-attendance reported by the Academic Board of Directors affects an assessment activity, an alternative will be considered to the extent that the activity requires it.

In the case of students with special needs and whose situation has been communicated by the Academic Direction, an appropriate adaptation of the evaluation will be considered in order to guarantee equal opportunities.

The final marks of Continuous Evaluation will be communicated before the end of the teaching period, and in any case before the Global Evaluation period begins.

Both in Continuous Evaluation and in Global Evaluation there is an option of re-evaluation (re-sit) if the passing grade is not reached; the conditions are detailed below. Any fraudulent practice in any of the evaluable exercises, presentations, tests, exams, etc. will result in a zero fail mark in the subject and the student will not be entitled to any further re-evaluation (Re-sit exam) for this course.


The Continuous Evaluation consists of:

A) The average of all the Evaluated units from September to April: 60%.
These units will not be re-evaluated separately.

B) The Evaluated exercises, tasks and student participation from September to April: 20%. (min. 5 mixed activities)

C) The Presentation mark: 20%. *This part of the evaluation must be repeated if the minimum mark (5/10) is not achieved regardless of the average mark from sections A+B+C.


To pass the Continuous evaluation an average pass mark of 5 (A+B+C) is required (*See section C above). The marks obtained, whether pass or fail, are used to calculate the average mark.


The students who fail the Continuous Evaluation will be re-evaluated in a Global Re-sit Evaluation, which covers the study period September to April (oral and written test, and presentation).
There is no further re-sit for students who fail this evaluation.

If the student passes the Presentation, but fails A+B+C, the Presentation mark will be saved for the Global Re-sit Evaluation (for that year only). The student will sit the Re-Sit Exam.

On the other hand, if the student fails the Re-sit of the Presentation, the final mark of the Course will be the average of A+B+C regardless of the individual marks. There is no further re-sit.

The Continuous Evaluation students who do not have 80% attendance will be evaluated in the Global Re-sit Evaluation, which covers the study period September to April (oral and written test, and presentation).
There is no further re-sit for students who fail this evaluation.


Ex-students or repeat students (previous years) and/or special cases (students authorized by the Academic Board of Directors) must undergo a Global Evaluation (Recuperación) in May. This includes all the work covered throughout the year from September to March (oral and written test, and presentation). The written test, the oral test and the Presentation are inseparable and the three parts must be taken for the exam to be evaluated.

If these students fail the Global Evaluation, they will be re-evaluated in the Global Re-sit (Reevaluación) which will be subject to the same conditions as the Global Evaluation.


Criteris específics de la nota «No Presentat»:
A student who does not sit any of the evaluation activities and exams or parts of these exams will be considered “Not Presented”.

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

Tutoria

Tutorial meetings can be requested by sending an e-mail directly to the teacher of the subject. Tutorials may be carried out either in person or remotely through an appropriate channel.

Comunicacio i interacció amb l'estudiantat

During the class hour, all necessary instructions will be given to follow up on the subject. If necessary, an e-mail will be sent to the whole class or to the students concerned.

Modificació del disseny

Modificació de les activitats:
The design of the subject has been made for teaching in UdG scenario 1-Presential.
In the event that scenarios with limited or non-attendance are declared, the degree of virtual teaching will be increased accordingly, through the platform chosen by the school for this purpose. In this case, priority will be given to classroom attendance as far as is reasonably possible and permitted, and the scheduled class sessions will be respected, which will be the contact times for students/teachers to carry out the same activities.

Modificació de l'avaluació:
In the event that the evaluation activities cannot be carried out presentially (in-person), these same activities will be carried out on the same day and at the same time as planned, using non-presential channels. Two weeks before the date, the students concerned will be informed of the channel that will be used to carry out the activity.

Tutoria i comunicació:
Tutoring and communication with students will take place in all scenarios as defined in the Tutoring and Communication section.

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