Estudia

• Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
• Desenvolupar la capacitat de diagnosticar i resoldre problemes mitjançant la recerca d'informació de diferents fonts per tal de prendre les decisions més encertades
• Fomentar el treball en equip, promovent actituds de col · laboració, consens, negociació, resolució de conflictes i respecte a les opinions alienes, al mateix temps que la capacitat d'argumentar i defensar opinions pròpies
• Identificar i saber aplicar bones pràctiques en relació amb el clima social
• Identificar i seleccionar documentació jurídica actualitzada mitjançant la utilització de bases de dades jurídiques i compendis legislatius

1. Introduction to HR management: Definition of HR. Functions of HR. HR Planning. HR Strategy. Budget. Attracting employees. Developing employees. Retaining employees. HR in the Hospitality & Tourism Sector. Evolution of HR in hospitality.

2. Recruiting: Job planning. Job Description. Recruitment Procedure. Talent search. Conventional and social media. Diversity & Multiculturalism Writing CV’s. Reading CV’s. Tips & Tricks. Interview Skills. Personality tests.

3. Hiring: Introduction to labour contracts. Elements & definitions. Types of contracts. Remuneration. Social Security. Costs for employer.

4. Sustainability & IA: Importance of Sustainability. Best practices. What is IA? How IA can help HR department?

5. Training: Importance of training. Annual Training Plan. Training on/off the job. Internal vs external trainers. Trainer selection. Training evaluation.

6. Performance Appraisal: Importance of a Performance Appraisal. Definition. Meaning. Objectives. Process. Methods/Techniques. Feedback. Development Plan.

7. Onboarding Process: Definition. Onboarding program. Rewards & benefits.

8. Leadership: Introduction. Lead Yourself. Focus on Talent. Build Trust. Ensure Accountability. Recognize Results.

9. External visit: External visit to a hotel in Barcelona.

10. Emotional Intelligence: Definition. IQ vs EQ. Self-awareness. Self-management. Social awareness. Relationship management. EI Leaders.

11. Administrative Tasks: Schedules. Remuneration. Payroll. Gross salary. Taxes: SS & IRPF. Net salary. Programs and software for payroll calculation. Disciplinary actions. Rules and regulations: - Handbook - Code of conduct.

12. Final review: Overall review of each topic. Questions and clarifications. Presentations.

• Borthwick, D. (2021). The Body Language, How to read any body. Independently Published.
• Covey, S. (2011). The 7 habits of highly effective teens. Simon & Schuster.
• Goleman, D. (2005). Emotional Intelligence. Bantam Dell.
• Goleman, D. (2013). Focus. The Hidden Driver of Excellence. Harper.
• Mc Kenzie, S. (2014). Mindfulness at work. Simon Career Press.
• Miralles, F. (2017). El método Ikigai: Despierta tu verdadera pasión y cumple tus propósitos vitales. Aguilar.
• Miralles, F., García, H. (2019). Ichigo Ichie, Haz de cada instante algo único (inspiración y creatividad). Aguilar.
• Reklau, M. (2016). Cambia tus Hábitos, Cambia tu Vida. Mark Reklau.
• Sharma, R. (2008). Extraordinary Leadership. Sharma Leadership International.
• Sharma, R. (2023). Manifiesto para los héroes de cada día. DeBolsillo.
• Sinek, S. (2009). Start With Why, How Great Leaders inspire everyone to take action. Penguin Books.
• Upadhyay, M. (2020). Artificial Intelligence for Managers. BPB Publications.

Activitats d'avaluació:

General conditions for assessment

1. Assessment system
? Continuous assessment (mandatory)
? Global assessment (only in special cases):
• For repeating courses from previous years.
• In cases approved by the Academic Directorate.

2. Attendance required for continuous assessment
? Minimum 80% attendance in classes
? No justified absences for theory classes. Only absences accepted by the Academic Directorate are valid.
• If an accepted absence affects an assessment, an alternative will be offered.
? Results of the continuous assessment will be shared before the end of the teaching period.

3. Second chance (reassessment)
? Mandatory for students who fail or do not meet the attendance requirement.
? Exam dates will not be changed (except for serious, documented reasons).
• Examples of invalid reasons: driving test, travel, mild illness.

4. Support for special needs
? If a student has special needs, the Academic Directorate will inform the teaching staff.
? Assessment will be adapted to ensure equal opportunities.

5. ZERO tolerance for cheating
? If a student cheats in any assessment --> Fail (grade 0) with no second chance.
? A disciplinary process will begin.

6. Submission of assignments
? Deadline: maximum 24 hours after the original due date.
• More than 24 hours late --> Grade 0.
• Less than 24 hours late --> Maximum grade of the assignment: 5 (if passed).
? Teachers may apply stricter rules.


Continuous evaluation

? 80% attendance is required.
? Students will be evaluated based on the following criteria:
• Participation & attitude: 10%
• Homework and class assignments: 20%
• Exams: 50%
• Presentation: 20%
? Regular homework and assignments will help students understand and practice the contents. Some will be individual, others in teams.
? An exam will be held at the beginning of the next session after the topic has been covered (every 2 sessions).
? Students who do not pass the subject (fail mark or lack of attendance) will have to take the re-sit assessment.
If they do not take the re-sit, the final grade will be “Not Presented” (N.P.).

Global evaluation

? Repeat students (from previous years, no class attendance required) must sit a global exam that covers the entire subject. This exam will be a test.
? If they fail, they will be re-evaluated in the re-sit assessment.
If they do not take the re-sit, the final grade will be “Not Presented” (N.P.).

Re-sit exam

? The re-sit exam is for students who:
• Did not pass continuous or global evaluation (minimum of 5), or
• Did not meet the 80% attendance requirement for continuous evaluation.
? The re-sit exam covers the whole subject and will be a test.
? The maximum score in the re-sit is 5 out of 10.

Criteris específics de la nota «No Presentat»:
If a student fails the subject and does not take the reassessment test(s), the final grade will be “Not Presented” (N.P.).

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

Students can send an email to the teaching staff to request a meeting. The tutorial can take place either in person or online.

All necessary information will be explained during class. If needed, an email will also be sent to the whole group or to the relevant students.

Students must contact EUHT StPOL and teachers exclusively through the institutional email. The institution does not take responsibility for communications made through other digital channels.

Classes will start out with a written exam of the previous 2 sessions.

After that, classes will continue by providing a theoretical framework to the topic and then proceed to applying the newly acquired knowledge in practice. For example, the class on "Recruiting" will first introduce the theory on recruiting and then be applied to practice, with the participants writing up a job description.