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Dades generals

Curs acadèmic:
Crèdits ECTS:


Grup A

Semestral, 1r semestre
Idioma de les classes:
Anglès (100%)


  • Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
  • Desenvolupar la capacitat de diagnosticar i resoldre problemes mitjançant la recerca d'informació de diferents fonts per tal de prendre les decisions més encertades
  • Fomentar el treball en equip, promovent actituds de col · laboració, consens, negociació, resolució de conflictes i respecte a les opinions alienes, al mateix temps que la capacitat d'argumentar i defensar opinions pròpies
  • Identificar i saber aplicar bones pràctiques en relació amb el clima social
  • Identificar i seleccionar documentació jurídica actualitzada mitjançant la utilització de bases de dades jurídiques i compendis legislatius


1. Introduction to HR management: Definition of HR. Functions of HR. HR Planning. Attracting employees. Developing employees. Retaining employees. HR in the Hospitality & Tourism Sector. Evolution of HR in hospitality.

2. Recruiting I: Job planning. Job Description. Recruitment Procedure. Talent search. Conventional and social media.

3. Recruiting II: Job planning. Job Description. Recruitment Procedure. Talent search. Conventional and social media.

4. Hiring: Introduction to labour contracts. Elements & definitions. Types of contracts. Remuneration. Social Security. Costs for employer.

5. Training: Importance of training. Annual Training Plan. Training on/off the job. Internal vs external trainers. Trainer selection. Training evaluation.

6. Performance Appraisal: Importance of a Performance Appraisal. Definition. Meaning. Objectives. Process. Methods/Techniques. Feedback. Development Plan.

7. Onboarding Process: Definition. Onboarding program. Rewards & benefits.

8. Leadership I: Introduction. Lead Yourself. Focus on Talent.

9. Leadership II: Build Trust. Ensure Accountability. Recognize Results.

10. Emotional Intelligence: Definition. IQ vs EQ. Self-awareness. Self-management. Social awareness. Relationship management. EI Leaders.

11. Administrative Tasks: Schedules. Remuneration. Payroll. Gross salary. Taxes: SS & IRPF. Net salary. Programs and software for payroll calculation. Disciplinary actions. Rules and regulations: - Handbook - Code of conduct.

12. Final review: Overall review of each topic. Questions and clarifications. Presentations.


Tipus d’activitat Hores amb professor Hores sense professor Hores virtuals amb professor Total
Cerca i anàlisi d'informació 0 15,00 0 15,00
Debat 0,50 3,00 0 3,50
Elaboració individual de treballs 2,50 10,00 0 12,50
Exposició dels estudiants 2,50 0 0 2,50
Lectura / comentari de textos 0 5,00 0 5,00
Prova d'avaluació 1,50 11,00 0 12,50
Sessió participativa 16,50 10,00 0 26,50
Sessió pràctica 6,00 0 0 6,00
Treball en equip 4,50 10,00 0 14,50
Tutories de grup 1,00 0 0 1,00
Visionat/audició de documents 1,00 0 0 1,00
Total 36,00 64,00 0 100


  • Daniel Goleman (2005). Emotional Intelligence. Bantam Dell.
  • Dr. Stephen Mc Kenzie (2014). Mindfulness at work. Career Press.
  • Stephen R. Covey (2004). The 7 Habits of Highly Effective People. Simon & Schuster New York.
  • Daniel Goleman (2013). Focus. The Hidden Driver of Excellence. Harper.
  • Francesc Miralles, Hector García (2017). El método Ikigai: Despierta tu verdadera pasión y cumple tus propósitos vitales. Aguilar.

Avaluació i qualificació

Activitats d'avaluació:

Descripció de l'activitat Avaluació de l'activitat % Recuperable
Introduction to HR Management.
HR Planning.
Attracting employees.
Developing employees.
Retaining employees.
Leadership. EI.
Aministrative tasks.
Participation and attitude in class 20 No
Job Description.
Annual Training Plan
Writing and oral assessments 10 No
Student Final Presentation. Structure
Verbal and non-verbal communication
30 No
Regular assessment activity. Writing assessments. One after each lesson. 30 No
Written assessments and exhibitions. Leadership of the student in a team
Emotional intelligence
10 No


Evaluation systems

The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

For Continuous Evaluation, a minimum of 80 % class attendance is required, regardless of any justification for non-attendance. Only those absences which are reported by the Academic Board of Directors will not be counted as non-attendance. Students who do not meet the attendance requirement will lose the benefits and partial grades of Continuous Evaluation and must sit a global evaluation, without any further re-sit.
In the event that a non-attendance reported by the Academic Board of Directors affects an assessment activity, an alternative will be considered to the extent that the activity requires it.

In the case of students with special needs and whose situation has been communicated by the Academic Direction, an appropriate adaptation of the evaluation will be considered in order to guarantee equal opportunities.

The final marks of Continuous Evaluation will be communicated before the end of the teaching period, and in any case before the Global Evaluation period begins.

Both in Continuous Evaluation and in Global Evaluation there is an option of re-evaluation (re-sit) if the passing grade is not reached; the conditions are detailed below. Any fraudulent practice in any of the evaluable exercises, presentations, tests, exams, etc. will result in a zero fail mark in the subject and the student will not be entitled to any further re-evaluation for this course.

Continuous evaluation:

This is the ordinary evaluation type. 80% attendance is required.

Students performance will be evaluated by the following criteria:

Participation & attitude: 20%
Homework and class assignments: 20%
Exams: 30%
Presentation: 30%

• There will be regular homework and class assignments to make sure students understand and practice the contents dealt with in class. Some of them will be individual and some teamwork.
• There will be an exam after each lesson, not at the end of each lesson but at the beginning of the next one, that will test students’ individual knowledge in the field of HR and focus on theoretical aspects.
• Assignments must be submitted on time. Students will be able to submit them up to 24 hours after the deadline, but with a 10% discount of the grade. Assignments will not be accepted after 24 hours of the deadline.

Global evaluation:

Repeat students (students from previous years; no class attendance required) have to sit a global exam which covers the whole subject. The exam will be a test.

Re-sit exam:

The re-sit exam (Reevaluación) is a second chance for students who have not passed continuous or global evaluation (minimum of 5), and for those who do not reach 80% of attendance in the continuous evaluation.
The exam covers the whole subject. The exam will be a test.

The maximum score of a re-sit is a five (5).

Criteris específics de la nota «No Presentat»:
A student who fails to sit at least one of the evaluations mentioned above (continuous evaluation activities / final exam / re-sit exam) will be qualified “Not presented”.

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0


Tutorial meetings can be requested by sending an e-mail directly to the teacher of the subject. Tutorials may be carried out either in person or remotely through an appropriate channel.

Comunicacio i interacció amb l'estudiantat

During the class hour, all necessary instructions will be given to follow up on the subject. If necessary, an e-mail will be sent to the whole class or to the students concerned.


Classes will start out with a written exam of the previous session.

After that, classes will continue by providing a theoretical framework to the topic and then proceed to applying the newly acquired knowledge in practice. For example, the class on "Recruiting" will first introduce the theory on recruiting and then be applied to practice, with the participants writing up a job description.

Modificació del disseny

Modificació de les activitats:
The design of the subject has been made for teaching in UdG scenario 1-Presential.
In the event that scenarios with limited or non-attendance are declared, the degree of virtual teaching will be increased accordingly, through the platform chosen by the school for this purpose. In this case, priority will be given to classroom attendance as far as is reasonably possible and permitted, and the scheduled class sessions will be respected, which will be the contact times for students/teachers to carry out the same activities.

Modificació de l'avaluació:
In the event that the evaluation activities cannot be carried out presentially, these same activities will be carried out on the same day and at the same time as planned, using non-presential channels. Two weeks before the date, the students concerned will be informed of the channel that will be used to carry out the activity.

Tutoria i comunicació:
Tutoring and communication with students will take place in all scenarios as defined in the Tutoring and Communication section.

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