1. BOOK TOURISM 2.
ATTRACTIONS AND EVENTS
- Types of visitors and attractions
- Describing built attractions
- Describing festivals and events
- People and facilities at attractions
- Bringing attractions to life
- Grammar Point: The passive
- Job interviews: Placement jobs
2. UNIT 8
- The job of tour manager-tour guide
- Standards of performance
- Arrangements on tour
- Giving a commentary and telling stories
- Problems on tour
- Grammar Point: The future
- Writing a Cover letter
3. UNIT 9
- What is hotel entertainment?
- Working with kids
- Getting a job in hotel entertainment
- The perfect worker
- Grammar Point: Linking words and connectors
4. UNIT 10
- Niche tourism
- Responding to special requests
- Disability and tourism
- Identifying and checking special needs
- Writing a report on specialized tourism
- Grammar Point: Modals
5. BOOK TOURISM 3.
- Recent and current developments in tourism
- Change and consequences
- Tourism statistics
- Giving opinions, agreeing and disagreeing
- Tourism management skills
6. UNIT 6
QUALITY IN TOURISM
- The customer journey
- Quality assurance techniques
- Spoken and written complaints
- Written responses to complaints
7. UNIT 7
THE IMPACTS OF TOURISM
- Global warming and tourism in the Arctic
- Classifying the impacts of tourism
- Turn taking and making your point in discussions
- How to contrast and reinforce arguments
- Writing guidelines for low-impact tourism
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.
For Continuous Evaluation, a minimum of 80 % class attendance is required, regardless of any justification for non-attendance. Only those absences which are reported by the Academic Board of Directors will not be counted as non-attendance. Students who do not meet the attendance requirement will lose the benefits and partial grades of Continuous Evaluation and must sit a global evaluation, without any further re-sit.
The final marks of Continuous Evaluation will be communicated before the end of the teaching period (May 15, 2020), and in any case before the Global Evaluation period begins.
Both in Continuous Evaluation and in Global Evaluation there is an option of re-evaluation (re-sit) if the passing grade is not reached; the conditions are detailed below.
The system of Continuous Evaluation for this course is only possible for students with a minimum of 80% attendance (unless legally justified and confirmed by the Academic Board of Directors). 80% attendance means that a maximum of 12 sessions (24 hours) may be missed in total.
The Final Continuous Evaluation consists of:
A. The Mid-term exam mark (to be set in January- February): 30% which covers the study period October to January (75% written and 25% oral). It is obligatory to sit both parts of the exam together (Oral+Written)
B. The May exam mark: 50% which covers the study period February to May. (75% written and 25% oral). It is obligatory to sit both parts of the exam together (Oral+Written)
C. Evaluated exercises, tasks, tests and student participation: 20% from October to May.
The Mid-term mark is part of the final evaluation mark in May (30%). A student who fails the Mid-term exam, continues the course and sits the Continuous May Exam.
The students who fail the Continuous Evaluation in May will be re-evaluated in the Continuous Global Re-sit Exam (Reevaluación), also in May which covers all the work studied from October to May (25% oral exam, 75% written exam).
The Continuous Evaluation students who do not have 80% attendance will be evaluated in a Continuous Global Re-sit Exam in May.
This exam includes all the work covered from October to May (25% oral exam, 75% written exam).
There is no further re-sit for students who fail this exam.
Ex-students or repeat students (previous years) must sit a Global Exam in May. This exam includes all the work covered throughout the year from October to May.
The Global Exam consists of a written exam (75%) and an oral exam (25%).
If these students fail the Global Exam, they will be re-evaluated in the Global Re-sit exam (Reevaluación) which will be subject to the same conditions as the Global Exam.
Criteris específics de la nota «No Presentat»:
A student who fails to sit one of the final exams mentioned (Global or Continuous Evaluations) or parts of the exam (oral or written) will be considered “Not presented”.