Estudia

• Desenvolupar l'habilitat per argumentar i expressar-se de manera coherent i intel · ligible per elaborar textos escrits comprensibles i organitzats, així com per exposar resultats oralment i en públic
• Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
• Utilitzar els idiomes estrangers estudiats com a vehicles normalitzats de comunicació internacional

1. UNIT 1: ARRIVALS . Welcoming . Greeting and introducing . Car hire . Describing arrival services . Grammar point: Past tenses I

2. UNIT 2: A PLACE TO STAY . How guests see hotels . Registering new arrivals . Hotel services . The structure of modern hotels . Grammar point: Past tenses II

3. UNIT 3: TOURIST INFORMATION SERVICES . Tourist Information Centres . Giving directions . Making recommendations . Grammar point: Conditionals

4. UNIT 4: HOLIDAY REP . Types of holiday reps . Giving a welcoming meeting talk . Advice and obligation . Holiday health . Tips on tipping . Grammar point: Modal verbs

5. UNIT 5: EATING OUT . Food tourism . Describing dishes . Introducing the food of a region . Describing kitchen utensils

• Walker, Robin and Harding, Keith (2015). OXFORD ENGLISH FOR CAREERS: TOURISM 2. Oxford University Press.
• Murphy, Raymond (2019). ENGLISH GRAMMAR IN USE (with answers): Intermediate (5th ed.). Cambridge University Press..

Activitats d'avaluació:

Evaluation systems

The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

For Continuous Evaluation, a minimum of 80 % class attendance is required, regardless of any justification for non-attendance. Only those absences which are legally justified and confirmed by the Academic Board of Directors will not be counted as non-attendance. Students who do not meet the attendance requirement will lose the benefits and partial grades of Continuous Evaluation and must sit a Global Evaluation, without any further re-sit.

In the event that a non-attendance reported by the Academic Board of Directors affects an assessment activity, an alternative will be considered to the extent that the activity requires it.

In the case of students with special needs and whose situation has been communicated by the Academic Direction, an appropriate adaptation of the evaluation will be considered in order to guarantee equal opportunities.

The final marks of Continuous Evaluation will be communicated before the end of the teaching period, and in any case before the Global Evaluation period begins.

Both in Continuous Evaluation and in Global Evaluation there is an option of re-evaluation (re-sit) if the passing grade is not reached; the conditions are detailed below.


The Continuous Evaluation consists of:

A)- The average of all the Evaluated Units from September to May: 80%. These units will not be re-evaluated separately.

B)- The Evaluated exercises, tasks, and student participation: from September to May: 20%.

Part A of the Continuous Evaluation consists of individual evaluation of specific units studied.
The student will be evaluated in both a written and oral form. The average of these individual evaluation marks will be 80% of the Final Evaluation mark.
There is no re-sit of these individual unit tests: the marks obtained, whether pass or fail, are used to calculate the average mark.

Part B of the Continuous Evaluation includes a variety of evaluated activities including presentations, essays, simulation of real professional situations, completion of grammar and vocabulary exercises, listening comprehensions, reading comprehensions, etc.
The average of all these activities will be 20% of the Final Evaluation mark in May.

The minimum pass mark for the Final Evaluation is 5 (Part A + Part B).

The students who fail the Continuous Evaluation in May will be re-evaluated in the Continuous Re-sit Evaluation (Reevaluación), also in May, which covers all the work studied from September to May (oral and written).

The Continuous Evaluation students who do not have 80% attendance will be evaluated in the Continuous Re-sit Evaluation (Reevaluación) in May.
This includes all the work covered from September to May (oral and written).
There is no further re-sit for students who fail this exam.


Ex-students or repeat students (previous years) and /or special cases (students authorized by the Academic Board of Directors) must undergo a Global Evaluation (Recuperación) in May. This includes all the work covered throughout the year from September to May. Both parts (written and oral) are obligatory for the Evaluation mark.

If these students fail the Global Evaluation, they will be re-evaluated in the Global Re-sit (Reevaluación) which will be subject to the same conditions as the Global Evaluation.

Criteris específics de la nota «No Presentat»:
A student who does not sit any of the test applicable –Continuous or Global Evaluation– (ordinary or re-sit) or parts of these exams (oral or written) will be considered “Not presented”.

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

Tutorial meetings can be requested by sending an e-mail directly to the teacher of the subject. Tutorials may be carried out either in person or remotely through an appropriate channel.

During the class hour, all necessary instructions will be given to follow up on the subject. If necessary, an e-mail will be sent to the whole class or to the students concerned.