Estudia

• Develop the skill to discuss and express themselves in a coherent, intelligible way and to produce clear, well- structured texts as well as addressing audiences to present the findings
• Create and apply communicative processes and strategies in a variety of work places, selecting and using the most suitable information and communication technology
• Use the foreign languages studied as a standard means of international communication

1. Topic 1 GETTING THERE

2. ·Transport and travel. · Describing arrival services. a) Reading comprehension b) Listening comprehension c) Vocabulary: Moving-on folder, Exercises

3. Professional skills: A) Welcoming, Greeting and introducing. a) Role-play b) Video c) Reading comprehension d) Listening comprehension

4. B) Giving directions exterior and interior. a) Street maps etc b) Hotel plans c) Role-play: asking for directions giving directions

5. C) Dealing with customers’ problems. a) Role-play

6. · Case study: Improve a service. a) Reading comprehension b) Listening comprehension c) Conversation / debate

7. · Grammar: - Past tense revision, - Prepositions of place and movement, - Multi-word verbs. a) Past tenses - mixed exercises b) Preposition – practice folder c) Fill in the gap exercise

8. Topic 2 ACCOMMODATION

9. ·Types of accommodation: - Guest perception of hotels, - Facilities and services. a) Reading comprehension b) Listening comprehension

10. Professional skills: A) Front Office Department: Registering new arrivals. a) Vocabulary exercises b) Video c) Role-play in situ

11. B) Dealing with complaints: Guest-staff dialogues. a) Role-play

12. ·Case study: How to deal with a guest complaint and respond to it appropriately. a) Listening comprehension b) Reading comprehension c) Discussion d) Role-play e) Replying to a letter of complaint

13. · Grammar: Modal verbs: - obligation /necessity, - lack of obligation / necessity. a) Modal verb written exercises b) Spoken contextual practice

14. Topic 3 DESTINATIONS

15. · Features and attractions. · Weather conditions and climate. a) Vocabulary exercises b) Reading comprehension c) Listening comprehension. · Recommending and promoting a destination. a) Presentation

16. Professional skills: A) Offering travel advice. B) Client-travel consultant dialogues. a) Reading comprehension b) Listening comprehension c) Role-play

17. Case study: Develop a destination. · Statistics for economic development. · SWOT analysis in preparation for promoting. a) Reading comprehension b) Vocabulary exercises c) Presentation

18. ·Grammar: - Modal verbs: advice, prohibition, logical assumption, - Definite / indefinite articles. a) Modal verb written / contextual spoken practice b) Articles: fill in the gaps exercise

19. Topic 4 GASTRONOMY

20. · Food tourism: - National / regional dishes, - International dishes. a) Listening comprehension b) Reading comprehension c) Conversation topic

21. · Describing dishes: - Ingredients /preparation / accompaniments etc. a) Vocabulary exercises b) Listening comprehension c) Role-play (waiter - client)

22. · Explaining a recipe. a) Listening comprehension b) Reading comprehension

23. Professional skills: · Taking an order. a) Role-play in situ: explaining a menu /types of menus b) Video

24. · Describing kitchen utensils. · Table settings. a) Vocabulary exercises b) Explaining the use of kitchen utensils c) Explanation of how to set a table – table setting vocabulary

25. · Grammar: Conditional tense. a) Written exercises b) Spoken contextual practice

• Strutt, Peter (2021). ENGLISH FOR INTERNATIONAL TOURISM. New edition. Intermediate. Pearson Education Limited.
• Murphy, Raymond (2019). ENGLISH GRAMMAR IN USE (with answers): Intermediate (5th ed.). Cambridge University Press..

Assessment activities:

General conditions for assessment

1. Assessment system
? Continuous assessment (mandatory)
? Global assessment (only in special cases):
• For repeating courses from previous years.
• In cases approved by the Academic Directorate.

2. Attendance required for continuous assessment
? Minimum 80% attendance in classes
? No justified absences for theory classes. Only absences accepted by the Academic Directorate are valid.
• If an accepted absence affects an assessment, an alternative will be offered.
? Results of the continuous assessment will be shared before the end of the teaching period.

3. Second chance (reassessment)
? Mandatory for students who fail or do not meet the attendance requirement.
? Exam dates will not be changed (except for serious, documented reasons).
• Examples of invalid reasons: driving test, travel, mild illness.

4. Support for special needs
? If a student has special needs, the Academic Directorate will inform the teaching staff.
? Assessment will be adapted to ensure equal opportunities.

5. ZERO tolerance for cheating
? If a student cheats in any assessment --> Fail (grade 0) with no second chance.
? A disciplinary process will begin.

6. Submission of assignments
? Deadline: maximum 24 hours after the original due date.
• More than 24 hours late --> Grade 0.
• Less than 24 hours late --> Maximum grade of the assignment: 5 (if passed).
? Teachers may apply stricter rules.



Ex-students or repeat students (previous years) and /or special cases (students authorized by the Academic Board of Directors) must undergo a Global Evaluation (Recuperación) in May. This includes all the work covered throughout the year from September to May. Both parts (oral test 25% and written test 75%) are obligatory for the Evaluation mark.

If these students fail the Global Evaluation, they will be re-evaluated in the Global Re-sit (Reevaluación) which will be subject to the same conditions as the Global Evaluation.
If they do not take the re-sit, the final grade will be “Not Presented” (N.P.).

Specific criteria for the "No show" grade:
If a student fails the subject and does not take the reassessment test(s), the final grade will be “Not Presented” (N.P.).

Single Assessment:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Minimum requirements to pass:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

Students can send an email to the teaching staff to request a meeting. The tutorial can take place either in person or online.

All necessary information will be explained during class. If needed, an email will also be sent to the whole group or to the relevant students.
Students must contact EUHT StPOL and teachers exclusively through the institutional email. The institution does not take responsibility for communications made through other digital channels.

In order to enrol for the 4th Year English course, Professional English for the Hospitality Industry – from 2023-24, students are required to have successfully passed both the B2 (1st Year) and C1 (2nd Year) evaluations. Attendance to the 4th Year course for unregistered students is permitted, but there is no evaluation system for them until they are allowed to enrol on this course.