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Dades generals

Curs acadèmic:
2021
Descripció:
Domini del nivell d'anglès equivalent al nivell B 2 (Marc Comú Europeu de Referència) equivalent a Intermig alt
Crèdits ECTS:
6

Grups

Grup A

Durada:
Anual
Professorat:
DEBORAH ANNE GAUNTLETT  / MARY MABEL NAFA DE VARESE
Idioma de les classes:
Anglès (100%)

Competències

  • Desenvolupar l'habilitat per argumentar i expressar-se de manera coherent i intel · ligible per elaborar textos escrits comprensibles i organitzats, així com per exposar resultats oralment i en públic
  • Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
  • Utilitzar els idiomes estrangers estudiats com a vehicles normalitzats de comunicació internacional

Continguts

1. Topic 1 GETTING THERE

2. ·Transport and travel. · Describing arrival services. a) Reading comprehension b) Listening comprehension c) Vocabulary: Moving-on folder, Exercises

3. · Dealing with the public: - Welcoming, - Greeting and introducing. a) Role play b) Video c) Reading comprehension d) Listening comprehension

4. · Giving directions (exterior). a) street maps etc b) Role play: asking for directions giving directions

5. · Case study: Improve a service. a) Reading comprehension b) Listening comprehension c) Conversation / debate

6. · Grammar: - Past tense revision, - Prepositions of place, - Multi-word verbs. a) Past tenses - mixed exercises b) Preposition – practice folder c) Fill in the gap exercise

7. Topic 2 ACCOMMODATION

8. ·Types of accommodation: - Guest perception of hotels, - Facilities and services. a) Reading comprehension b) Listening comprehension

9. · Hotel services: - Physical structure, - Management / staff structure, a) Hotel plans: -vocabulary - giving directions (internal) b) Reading comprehension c) Role play

10. · Grammar: Modal verbs: - obligation /necessity, - lack of obligation / necessity, - advice, - prohibition, - logical assumption. a) Modal verb written exercises b) Spoken contextual practice

11. · Dealing with the public: Front Office Department - Registering new arrivals, - Dealing with enquiries / complaints. a) Vocabulary exercises b) Video c) Role play in situ

12. ·The modern hotel departmental /staff structure and services. a) Listening comprehension b) Reading comprehension c) Staff structure diagram

13. ·Case study: How to deal with a guest complaint and respond to it appropriately. a) Listening comprehension b) Reading comprehension c) Discussion d) Role play

14. Topic 3 DESTINATIONS

15. · Features and attractions. · Weather conditions and climate. a) Vocabulary exercises b) Reading comprehension c) Listening comprehension

16. · Recommending and promoting a destination. · Statistics for economic development. · SWOT analysis in preparation for promoting. a) Reading comprehension b) Vocabulary exercises c) Role play: Asking for / offering professional advice d) Presentation: Promote a destination

17. ·Grammar: - Modal verbs cont., - Definite / indefinite articles. a) Modal verb written / contextual spoken practice b) Articles- fill in the gaps exercise

18. Topic 4 RUNNING A HOTEL

19. · Qualities & skills of a good manager. · A day in the life of a manager. a) Reading comprehension b) Listening comprehension c) Vocabulary exercises d) Conversation topic

20. · Hotel inspection criteria. · Professional skills: Giving presentations. a) Listening comprehension b) Spoken practice c) Completion activity d) Reading comprehension

21. · Grammar: to have/ to get something done. a) Text completion with the correct grammatical structure

22. · Grammar: Conditional tense. a) written exercises b) Spoken contextual practice

23. · Human Resources Management in a hotel: - Problems, - Ways of transforming the team. a) Reading comprehension b) Vocabulary exercises c) Conversation topic

24. Topic 5 GASTRONOMY

25. · Food tourism: - national / regional dishes, - international dishes. a) Listening comprehension b) Reading comprehension c) Conversation topic

26. · Describing dishes: - ingredients /preparation / accompaniments etc. a) Vocabulary exercises b) Listening comprehension c) Role play (waiter- client)

27. · Taking an order. a) Role play in situ: explaining a menu /types of menus b) Video

28. · Describing kitchen utensils. · Table settings. a) Vocabulary exercises b) Explaining the use of kitchen utensils c) Explanation of how to set a table – table setting vocabulary

Activitats

Tipus d’activitat Hores amb professor Hores sense professor Hores virtuals amb professor Total
Cerca i anàlisi d'informació 0 4,00 0 4,00
Debat 14,00 0 0 14,00
Exposició dels estudiants 12,50 6,00 0 18,50
Lectura / comentari de textos 16,00 4,00 0 20,00
Prova d'avaluació 5,50 8,00 0 13,50
Sessió expositiva 18,00 0 0 18,00
Sessió pràctica 45,00 0 0 45,00
Tutories de grup 7,00 0 0 7,00
Visionat/audició de documents 10,00 0 0 10,00
Total 128,00 22,00 0 150

Bibliografia

  • Strutt, Peter (2013). ENGLISH FOR INTERNATIONAL TOURISM Intermediate. Pearson Education Limited.
  • Murphy, Raymond (2019). ENGLISH GRAMMAR IN USE (with answers): Intermediate (5th ed.). Cambridge University Press..

Avaluació i qualificació

Activitats d'avaluació:

Descripció de l'activitat Avaluació de l'activitat % Recuperable
Evaluated exercises, tasks and student participation Presentations: The students will be evaluated in the oral form in the following areas: language structures, specific vocabulary, grammar, body language, tone of voice.

Essays: The students will be evaluated in the written form on the grammar structures and specific vocabulary studied in each unit, in a clear and coherent way

Simulation of real professional situations: The students will perform some role-plays and they will be assessed on fluency, accuracy and knowledge of the topic

Completion of Vocabulary and Grammar exercises: Students will have to hand in grammar and vocabulary exercises to show the knowledge of the
grammar concepts and vocabulary taught in class,

etc.

(The 20% mark includes a minimum of 5 mixed evaluated activities)
20 No
Evaluated Unit tests
Unit Tests:
- The students will be evaluated in the written form on the grammar structures and specific vocabulary studied in each unit and other activities (e.g. Reading Comprehension).
- The students will be evaluated in an oral form: speaking about the specific topic studied in class and general conversation.

The average of these individual evaluation marks will be 80%.
80 No

Qualificació

Evaluation systems

The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

For Continuous Evaluation, a minimum of 80 % class attendance is required, regardless of any justification for non-attendance. Only those absences which are legally justified and confirmed by the Academic Board of Directors will not be counted as non-attendance. Students who do not meet the attendance requirement will lose the benefits and partial grades of Continuous Evaluation and must sit a Global Evaluation, without any further re-sit.

In the event that a non-attendance reported by the Academic Board of Directors affects an assessment activity, an alternative will be considered to the extent that the activity requires it.

In the case of students with special needs and whose situation has been communicated by the Academic Direction, an appropriate adaptation of the evaluation will be considered in order to guarantee equal opportunities.

The final marks of Continuous Evaluation will be communicated before the end of the teaching period, and in any case before the Global Evaluation period begins.

Both in Continuous Evaluation and in Global Evaluation there is an option of re-evaluation (re-sit) if the passing grade is not reached; the conditions are detailed below.

Any fraudulent practice in any of the evaluable exercises, presentations, tests, exams, etc. will result in a zero fail mark in the subject and the student will not be entitled to any further re-evaluation (Re-sit exam) for this course.


The Continuous Evaluation consists of:

A)- The average of all the Evaluated Units from September to May: 80%. These units will not be re-evaluated separately.

B)- The Evaluated exercises, tasks, and student participation: from September to May: 20%. (min.5 mixed activities)

Part A of the Continuous Evaluation consists of individual evaluation of specific units studied.
The student will be evaluated in both a written and oral form. The average of these individual evaluation marks will be 80% of the Final Evaluation mark.
There is no re-sit of these individual unit tests: the marks obtained, whether pass or fail, are used to calculate the average mark.

Part B of the Continuous Evaluation includes a variety of evaluated activities including presentations, essays, simulation of real professional situations, completion of grammar and vocabulary exercises, listening comprehensions, reading comprehensions, etc.
The average of all these activities will be 20% of the Final Evaluation mark in May.

The minimum pass mark for the Final Evaluation is 5 (Part A + Part B).


The students who fail the Continuous Evaluation in May will be re-evaluated in the Continuous Re-sit Evaluation (Reevaluación), also in May, which covers all the work studied from September to May (oral test 25% and written test 75%).

The Continuous Evaluation students who do not have 80% attendance will be evaluated in the Continuous Re-sit Evaluation (Reevaluación) in May.
This includes all the work covered from September to May (oral test 25% and written test 75%).
There is no further re-sit for students who fail this exam.


Ex-students or repeat students (previous years) and /or special cases (students authorized by the Academic Board of Directors) must undergo a Global Evaluation (Recuperación) in May. This includes all the work covered throughout the year from September to May. Both parts (oral test 25% and written test 75%) are obligatory for the Evaluation mark.

If these students fail the Global Evaluation, they will be re-evaluated in the Global Re-sit (Reevaluación) which will be subject to the same conditions as the Global Evaluation.

Criteris específics de la nota «No Presentat»:
A student who does not sit any of the test applicable –Continuous or Global Evaluation– (ordinary or re-sit) or parts of these exams (oral or written) will be considered “Not presented”.

Avaluació única:
The ordinary evaluation system is Continuous Evaluation for all students. Global Evaluation (no class attendance required) is limited to students from previous courses and, in some very special cases, students who are explicitly authorized by the Academic Board of Directors to undergo global evaluation in this subject.

Requisits mínims per aprovar:
Per considerar superada l’assignatura, caldrà obtenir una qualificació mínima de 5.0

Tutoria

Tutorial meetings can be requested by sending an e-mail directly to the teacher of the subject. Tutorials may be carried out either in person or remotely through an appropriate channel.

Comunicacio i interacció amb l'estudiantat

During the class hour, all necessary instructions will be given to follow up on the subject. If necessary, an e-mail will be sent to the whole class or to the students concerned.

Modificació del disseny

Modificació de les activitats:
The design of the subject has been made for teaching in UdG scenario 1-Presential.
In the event that scenarios with limited or non-attendance are declared, the degree of virtual teaching will be increased accordingly, through the platform chosen by the school for this purpose. In this case, priority will be given to classroom attendance as far as is reasonably possible and permitted, and the scheduled class sessions will be respected, which will be the contact times for students/teachers to carry out the same activities.

Modificació de l'avaluació:
In the event that the evaluation activities cannot be carried out presentially, these same activities will be carried out on the same day and at the same time as planned, using non-presential channels. Two weeks before the date, the students concerned will be informed of the channel that will be used to carry out the activity.

Tutoria i comunicació:
Tutoring and communication with students will take place in all scenarios as defined in the Tutoring and Communication section.

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