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Mr.   Codo Pla, Luis

Personal page

Brief CV

Academic Qualifications

  • Degree in Audiovisual Communication from the UOC (Universitat Oberta de Catalunya).
  • Postgraduate degree from Cornell University. School of Hotel Administration. Creating Value and Competitive Advantage in the Hospitality Industry.
  • Training Engineering, (UPC) Universitat Politècnica de Catalunya.
  • Degreee Tourism Management.

Professional Experience

Director of the hotel and restaurant consulting area at THR. International Tourism Consultants for five years.

Currently he is Director of Horeca Solutions, a company located in Barcelona and with commercial activities in Spain and Portugal.

In the last 20 years he has assumed the function of entrepreneur and advisor, developing his international professional career in (Spain, Croatia, Bolivia, Mexico, Argentina, Chile, Malta and all Central America), He has been responsible of more than 100 projects in hotel and restaurant companies, with the aim of improving the service and products performance, as well as the implementation of quality systems based on ISO, EFQM or Spanish Tourism Quality System (SCTE).

Teaching Experience

  • He is currently an associate professor at EUHT-San Pol specializing in process management in hospitality companies, cost control, and quality and innovation in customer experience.
  • Open University of Catalonia. Area of knowledge: Degree in Tourism. Subject: Quality in the Tourism Sector. Mode: Virtual. Since 2004.
  • Basque Culinary Center. Master in innovation and management of catering companies. Subject: Management of operations and service processes. Associate Professor from 2013 to 2018.
  • EADA. Master in Hospitality and Catering. Business School. Subject: Quality systems and strategic operations. Associate Professor from 2003 to 2009.

Expertise Areas

  • Quality and audit systems.
  • Cost control and finance in catering companies.
  • Operations and processes in hospitality companies.
  • Customer experience.

Main Publications

 

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