1. TRANSPORT AND ARRIVALS. Dialogues, case studies, speaking activities, listening and reading texts based on the themes of transport and arrival at a tourist destination. Language and grammar practice.
2. ACCOMMODATION SERVICES. Dialogues, case studies, role-plays. Specific vocabulary related to the accommodation sector. Hotels and alternative accommodation: Couch surfing, home exchange, airbnb. Language and grammar practice.
3. TOURIST INFORMATION SERVICES. Case studies, dialogues, speaking activities and role-plays. Reading and listening texts on the theme of tourist information services and national tourism organisations. Language and grammar practice.
4. GASTRONOMY. Case studies, dialogues, speaking activities and role-plays. Specific vocabulary for gastronomy. Language and grammar practice.
5. TOUR OPERATIONS AND PACKAGES. Case studies, speaking activities, package design. Listening and reading texts based on the theme of tour operations and packages. Language and grammar practice.
6. CHECK-OUT, COMPLAINTS AND FEEDBACK. Dialogues, speaking activities and case studies. Analysis of tourism service complaints, questionnaire design and feedback. Language and grammar practice.
EVALUATION SYSTEM
Throughout the course students will be tested on grammar, vocabulary, reading, writing, listening and speaking skills.
Students must actively participate in class both individually and in groups. You must attend a minimum of 80% of classes.
Students who do not pass Continuous Evaluation will have the opportunity to recuperate their mark at the end of the course via a Global Competence Test.
"The minimum passing mark for the course is 5 which corresponds to assimilating 60% of the course content for those students doing Continuous Evaluation as well as for those doing the Final Exam.”
"Se supera l'assignatura amb una nota mínima de 5 que equival a l'assoliment del 60% dels continguts tant en la avaluació continuada com en l'examen de recuperació."
Criteris específics de la nota «No Presentat»:
Students who have done neither Continuous Evaluation nor the Final exam will be "No presentat".
El alumne necessita el nivell d'anglès suficient (B1) per començar a cursar aquesta assignatura.
Si aprova l'assignatura, l'alumne tindrà el nivell suficient per començar a cursar nivell B2.2
Es molt important assistir a classe amb regularitat donat que les classes són participatives i pràctiques.
The students needs to have a (B1) level to follow the course. If the student passes the level, he or she will have the level to begin a B2.2 level course.
It is very important to come to class regularly as the classes are participative.