1. UNIT ONE - ARRIVALS. At the end of the unit the student will be able to: 1. Use different discussions for welcoming. 2. Greet and make introductions. 3. Carry out a car hire dialogue. 4. write about arrival information.
2. UNIT TWO - A PLACE TO STAY. At the end of this unit the student will be able to: 1. Understand reports describing guests' perceptions of hotels. 2. Register different types of arriving guests. 3. Tell guests where different hotel facilities are in the building. 4. Give accurate information about hotel services and facilities. 5. Understand people talking about hotel staffing.
3. UNIT THREE - TOURIST INFORMATION SERVICES. At the end of this unit the student will be able to: 1. Understand and describe different ways of giving tourist information. 2. Give directions in spoken and written forms. 3. Make recommendations in spoken and written forms.
4. UNIT FOUR - HOLIDAY REP. At the end of this unit the student will be able to: 1. Understand people talking about the work of holiday representatives. 2. Talk about the different skills and qualities holiday reps need. 3. Prepare and give a welcoming meeting talk to new groups. 4. Understand texts talking about tipping when on holiday. 5. Produce a leaflet giving advice on holiday health, safety and tipping.
5. UNIT FIVE - EATING OUT. At the end of this unit the student will be able to: 1. Understand articles about food tourism and local food. 2. Use basic vocabulary to talk about the ingredients and preparation of different dishes. 3. Describe local dishes to customers in a restaurant. 4. Write an introduction to the food of his/her country / region. 5. Deal with simple problems in a restaurant.
6. UNIT SIX - RURAL TOURISM. At the end of this unit the student will be able to: 1. Understand people talking about what rural tourism is. 2. Understand rural accommodation grading systems. 3. check campers into a campsite. 4. write a welcome text describing rural tourism in a region. 5. Give a simple weather forecast.
7. UNIT SEVEN - ATTRACTIONS AND EVENTS. At the end of this unit the student will be able to: 1. Talk about visitor attractions in general. 2. Write descriptions of built attractions. 3. Describe festivals and events. 4. Discuss different ways of bringing attractions to life.
8. UNIT EIGHT - ON TOUR. At the end of this unit the student will be able to: 1. Explain arrangements. 2. Make written notes to help with commentaries and pressentations. 3. Give a guided commentary. 4. Deal with prblems on tour.
9. UNIT NINE - HOTEL ENTERTAINMENT. At the end of this unit the student will be able to: 1. Prepare an entertainment programme for a beach resort. 2. Describe how to make simple arts and crafts objects to a group of children. 3. Understand texts about training for entertainment work. 4. Write an email applying for a job as an entertainment worker.
10. UNIT TEN - SPECIALIZED TOURISM. At the end of this unit the student will be able to: 1. Talk about the range of specialized tours involved in niche tourism. 2. Respond to and act on special requests. 3. Understand the issues involved in dealing with disability and tourism. 4. Identify and check special needs. 5. Write a report on specialized tourism.
11. UNIT ELEVEN - BUSINESS TRAVEL. At the end of this unit the student will be able to: 1. Understand and talk about the structure of the business and travel sector. 2. Understand the importance of being aware of cultural differences. 3. Describe conference facilities.
12. UNIT TWELVE - CHECKING OUT. At the end of this unit the student will be able to: 1. Understand somebody talking about front office duties. 2. Respond to common hotel guest problems effectively. 3. Understand the check-out procedure in a training manual. 4. Check a hotel guest out using standard procedures. 5. Write a short report summarizing feedback on hotel services.
Throughout the course students will be tested on grammar, vocabulary, reading, writing, listening and speaking skills.
Students must actively participate in class both individually and in groups. You must achieve an average mark of 60% in the evaluated tasks and attend a minimum of 80% of classes.
Students who do not pass Continuous Evaluation will have the opportunity to recuperate their mark at the end of the course via a Global Competence Test.