The Social Council of the University of Girona, in the session dated 16/02/2004, named Dr. Joan Miró Ametller University Ombudsperson.
In accordance with article 105 of the Statutes of the University of Girona, the ombudsperson of the University of Girona is the person charged with protecting the rights and liberties of students, academic staff and administrative and service staff before the various university bodies and services.
The actions taken by the University ombudsperson will always be aimed at improving the quality of the University in all areas, will not be subject to imperative mandate from any university request and will be governed by the principles of independence and autonomy.
The functions and powers of the ombudsperson are:
- Act out of duty or at request, in relation with complaints lodged and comments made by all persons of the university community with a legitimate interest. When complaints that have not exhausted all the instances anticipated by the Statutes are presented for consideration, the University ombudsperson will guide and indicate to the interested party the appropriate procedures to follow.
- Request and receive information from the government, representative and administrative bodies of the University of Girona that are the object of the complaints lodged and comments made. All the members of the university community are obligated to provide the information requested by the ombudsperson during the exercise of his/her functions.
- Submit, in a non-binding manner, before the proper bodies, resolution proposals for those matters made known to the ombudsperson, and propose reconciliation formulas that facilitate quick and effective solutions to those matters.
- Act as an interlocutor and inform the Student Council of the steps taken to guarantee student rights.
- Prepare an annual report, to be presented to the University Senate, the Board of Governors and the Social Council, on the operation of the University of Girona.
Presenting complaints, suggestions:
They must be presented to the Office of the Ombudsperson, either in person, by mail, by email or by telephone. In any case, the interested persons must provide their personal data. All matters will be treated confidentially.