Estudia

• Dissenyar i aplicar processos i estratègies comunicatives en els diversos àmbits de treball, seleccionant i utilitzant les tecnologies de la informació i la comunicació més adequades
• Desenvolupar la capacitat de diagnosticar i resoldre problemes mitjançant la recerca d'informació de diferents fonts per tal de prendre les decisions més encertades
• Fomentar el treball en equip, promovent actituds de col · laboració, consens, negociació, resolució de conflictes i respecte a les opinions alienes, al mateix temps que la capacitat d'argumentar i defensar opinions pròpies
• Identificar i saber aplicar bones pràctiques en relació amb el clima social
• Identificar i seleccionar documentació jurídica actualitzada mitjançant la utilització de bases de dades jurídiques i compendis legislatius

1. Introduction to HR management. Definition of HR. Functions of HR. HR in the Hostelry & Tourism Sector. Introducing Management by competencies: General managers main competencies.

2. Leadership. Definition. Evolution of leadership. Theories. Experiencing leadership.

3. Emotional intelligence. Definition. IQ vs EQ. Managing Emotions: self-awareness, self-regulation, empathy, social skill.

4. Conciliation. Managing conflicts. End contracts. Disciplinary actions. Harmony with labour union/employees.

5. Developing & Recruiting. Training profitability. Training vs Development. Training procedure. Training free. Types of training. Job performance. Profile needs. Recruitment procedure. Selecting precisely. Competence management: Personality test (Eneagram, SYU).

6. Administrative tasks. Maintaining harmony: Law and Intern-guest, relation. Calculating a Payroll: Legal discounts Vs illegal. a) Gross salary. b) Taxes: S.S. & I.R.P.F. c) Net salary.

7. Engagement. Three levels of engagement. Theories of motivation. Adapting motivation actions to employees' desires.

8. Administrative tasks. Intern-guest, relation. Contracts in hospitality. Remuneration. Hiring process.

9. Communication. Three dimensions of communication. Non Violent Communication. Feedforward. Inspire employees.

10. Team work. Dysfunctions of a team. Team vs Group. Roles of members in a Team. Projects presentation.

• Douglas McGregor (1960). The Human Side of Enterprise. New York: McGraw-Hill. Recuperat , a http://www.kean.edu/~lelovitz/docs/EDD6005/humansideofenterprise.pdf
• Daniel Goleman (1995). Emotional Intelligence: Why It Can Matter More Than IQ. Chicago: Bloomsbury.
• Argyris, C. (1990). Overcoming Organizational Defenses: Facilitating Organizational Learning. New Jersey: Prentice Hall.
• Executive communication Group. Volume II, Issue 3 (2004). . Recuperat , a http://totalcommunicator.com/vol2_3/voicemessage.html
• DESDE Coach & Consulting (2016). Notes Management abilities. Barcelona: -.
• Spanish Labour office (2017). Guide_7_16_4. Barcelona: -.
• Daniel Goleman (2017). Self-awareness: The foundations of emotional intelligence. Linkedin article, January 12 ,,
• Robert Cialdini (1984). Influence, the psychology of persuasion. Scott Foresman and Company .

Activitats d'avaluació:

Students performance will be evaluated by the following criteria:

Homework assignments: 30%
HR Project: 40%
Final Exam: 30%

• There will be regular homework assignments to deepen the understanding and practice the contents dealt with in class. Some of them will be individual, some team assignments.
• The HR project is a practical project that students will conduct in small teams around central questions of a fictitious business plan project (Organisational structure, number of employees, qualification profiles, personnel costs, etc.).
• The final exam (last session) will test students’ individual knowledge in the field of HR and focus on theoretical aspects.